Is this blackmail or what? I just received this E-mail from them. Bear in mind that I have less than 150 registered members and only around 20 are really active.
As we have previously informed you, your account eastlondonforum.com consumes a very high percentage of the shared server CPU resources. We have already provided the possible options for you to resolve this issue. Unfortunately, your site remains too heavy for the shared server. It affects its overall performance and that is why we had to suspend it.
We can reactivate your account for a limited time of 7 days with a limited resource usage allowed, so that you can investigate what is causing the problem and take the necessary actions to optimize your website performance so that it is suitable for a shared hosting server.
However, since this is not the first time your account has endangered the overall performance of the shared server, you would need to pay a $50 reactivation fee before we can reactivate your account. To pay the fee, please use the link below:
I deleted the link for obvious reasons.
This fee covers the time and effort our system administrators spent on the investigation of your two CPU resource overusage cases. Paying this fee will also guarantee that you are willing to cooperate with us and find a permanent solution to this ongoing issue.
We do understand the inconvenience this issue may cause you, but please look at the situation from our point of view - your account has abused the shared server's resources more than once and as a result the performance of all accounts hosted on the server has been affected. In such cases we must take the necessary measures to protect all websites hosted on the server. This is a standard procedure used by all shared hosting providers.
If optimizing the website is not a suitable option for you, we can offer you one of our dedicated solutions (http://www.siteground.com/dedicated_solutions.htm
) as an alternative. Each of our dedicated solutions will be much more suitable for your website and will provide you with exclusive server resources, needed by a website of this scale to function and grow freely.
We would like to remind you that as an existing SiteGround customer you will get a beneficial upgrade package including:
- No set up fees
- Free website content transfer from the shared server to the dedicated machine
- No website downtime during the upgrade
The upgrade process is simple and straightforward and you can order your dedicated solution upgrade immediately. To do that, please log in your SiteGround User Area and go to Order section-> Upgrade to Dedicated Solution option.
If neither solution is suitable for you, we can provide you with a backup of your account so that you can transfer your files to another server.
Please note that you have 30 calendar days after the suspension date within which you can request reactivation of your account, after this period we will be forced to terminate your account.
Thank you for your understanding. We hope this case will be solved in the best interest for both parties.