[Discuss] Support Request Template Generator

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Eelke
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Re: [Discuss] Support Request Template Generator

Post by Eelke »

No, it's creating a filled out support request template. Also known as a support request. If you don't consider it a support request until it's actually posted on the forum, I don't know what it is generating, but it's more than just the template :) But suit yourself. Just putting it out there for consideration.
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Re: [Discuss] Support Request Template Generator

Post by Techie-Micheal »

When zeroK and I first came up with the SRT years ago, we decided to call it the SRT, so :geek:
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Re: [Discuss] Support Request Template Generator

Post by A_O_C »

Techie-Micheal wrote:we decided to call it the SRT
:lol:

I was just going to say "Guys, SRT GENERATOR".
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Re: [Discuss] Support Request Template Generator

Post by Eelke »

Techie-Micheal wrote:When zeroK and I first came up with the SRT years ago, we decided to call it the SRT, so :geek:
And that made perfect sense! :) (Or did you mean to say SRTG? :lol: )

Anyway, it looks like we're not going to understand eachother :) Maybe I am missing something obvious, maybe I am misunderstanding the use of the word "template" (I am not a native speaker, no matter how hard I try to hide it :)). From my perspective, when phpBB takes an email template and combines it with a username, a link to a specific forum, a link to a specific post and a link to unsubscribe from the specific topic, it generates an email, not an email template. The same logic, as far as I can see, would apply to this tool, which combines the support request template with specific information, provided by a user, to produce a support request. Hence, it is a support request generator.

I'll try and make this my last post, because this is really a minor point, but I keep feeling the urge to clarify my point :) Sorry.
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Re: [Discuss] Support Request Template Generator

Post by A_O_C »

Ah, now I understand your reasoning. Good point, though I dont think the name will change (I could be wrong, of course). Very good post Eelke! :D
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Re: [Discuss] Support Request Template Generator

Post by Marshalrusty »

You're partially right.

First, some obvious definitions. The "Support Request Template" is a template for requesting support. You could also call it a "Support Request Form" or even a "List of carefully tweaked questions which can be used to file a support request". The template is just the block of questions.

The "Support Request Template Generator" doesn't generate a new Support Request Template; it generates a filled out Support Request Template.
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Re: [Discuss] Support Request Template Generator

Post by Techie-Micheal »

Eelke wrote:
Techie-Micheal wrote:When zeroK and I first came up with the SRT years ago, we decided to call it the SRT, so :geek:
And that made perfect sense! :) (Or did you mean to say SRTG? :lol: )
:lol: I wasn't thinking when I wrote that.
Anyway, it looks like we're not going to understand eachother :) Maybe I am missing something obvious, maybe I am misunderstanding the use of the word "template" (I am not a native speaker, no matter how hard I try to hide it :)). From my perspective, when phpBB takes an email template and combines it with a username, a link to a specific forum, a link to a specific post and a link to unsubscribe from the specific topic, it generates an email, not an email template. The same logic, as far as I can see, would apply to this tool, which combines the support request template with specific information, provided by a user, to produce a support request. Hence, it is a support request generator.

I'll try and make this my last post, because this is really a minor point, but I keep feeling the urge to clarify my point :) Sorry.
Yeah, this seems to be one of those crazy things about English that is hard to translate.
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Re: [Discuss] Support Request Template Generator

Post by Dog Cow »

So basically, SRTG, Support Request Template Generator, is a misnomer. It's not generating the template; it's filling one out. (thank you for summarizing what we've already said)

Perhaps SRTFO - Support Request Template Filler-Outer
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Re: [Discuss] Support Request Template Generator

Post by narqelion »

One thing that I find annoying is the default color of the questions, 2E00BF. I don't think it provides enough contrast with the post backgrounds. IMO the color should be complementary (color wheel wise) to the post backgrounds. You can call it whatever you want but the KISS principle is always better. ;)
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Re: [Discuss] Support Request Template Generator

Post by ameeck »

Any specific colors in mind?
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Re: [Discuss] Support Request Template Generator

Post by narqelion »

Just something on the opposite side of the wheel, like this:
Support Request Template
What version of phpBB are you using? I Don't Know
What is your board's URL? No answer given
How did you install your board? I installed my board myself
Is your board a fresh install or a conversion? Fresh Install

As opposed to this:

Support Request Template
What version of phpBB are you using? I Don't Know
What is your board's URL? No answer given
How did you install your board? I installed my board myself
Is your board a fresh install or a conversion? Fresh Install

There's just something about the color combination of the current one that makes me want to look away. :P
Or you could just throw a white background behind the whole thing and not worry about clashing with the forumbg. Not that it matters one way or the other, I'll just keep avoiding looking at it. ;)
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Re: [Discuss] Support Request Template Generator

Post by Phil »

I've gone ahead and implemented narqelion's colour suggestion as well as a few other changes, particularly the "level of experience" field. Sample output:
Support Request Template
What version of phpBB are you using? phpBB 3.0.4
What is your board's URL? http://phpbb.com/community
How did you install your board? I used a tool provided by my host
Is your board a fresh install or a conversion? Conversion from another software
Do you have any MODs installed? Yes
What board software did you convert from? SuperKewlBB 2.0.29
What MODs do you have installed? Log everyone out Million Posts Per Day The Kewl Onez
Please describe your problem. It's not working
What styles do you currently have installed? proSilver
What language(s) is your board currently using? Klingon
Which database type/version are you using? SQLite
What is your level of experience? New to phpBB but not PHP
Generated by SRT Generator ($Rev: 2887 $)
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Re: [Discuss] Support Request Template Generator

Post by narqelion »

Cool. You just saved me lots of $$$ in AA eye cream as I won't have to squint nearly as much now. :D
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Re: [Discuss] Support Request Template Generator

Post by Josh »

i love the new colours, representing the support team ;) :P
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Techie-Micheal
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Re: [Discuss] Support Request Template Generator

Post by Techie-Micheal »

I have to agree, the new colors are much easier on the eyes.
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