When zeroK and I first came up with the SRT years ago, we decided to call it the SRT, so
made perfect sense!
(Or did you mean to say SRTG?
Anyway, it looks like we're not going to understand eachother
Maybe I am missing something obvious, maybe I am misunderstanding the use of the word "template" (I am not a native speaker, no matter how hard I try to hide it
). From my perspective, when phpBB takes an email template
and combines it with a username, a link to a specific forum, a link to a specific post and a link to unsubscribe from the specific topic, it generates an email
, not an email template. The same logic, as far as I can see, would apply to this tool, which combines the support request template
with specific information, provided by a user, to produce a support request
. Hence, it is a support request generator.
I'll try and make this my last post, because this is really a minor point, but I keep feeling the urge to clarify my point