[Discuss] Support Request Template Generator

Do not post support requests, bug reports or feature requests. Discuss phpBB here. Non-phpBB related discussion goes in General Discussion!
Ideas Centre
User avatar
Damsel44
Registered User
Posts: 3
Joined: Sat Jun 13, 2009 8:34 pm

Re: [Discuss] Support Request Template Generator

Post by Damsel44 »

I just used the support function to display my problem and I felt it worked very well. I can see how it would save time and effort by getting the answers to those questions out of the way up front.
User avatar
Nelsaidi
Registered User
Posts: 525
Joined: Mon Feb 11, 2008 1:59 pm
Location: London, UK
Contact:

Re: [Discuss] Support Request Template Generator

Post by Nelsaidi »

Doesnt work in Firefox 3.5 Preview (as of now)
Image
Click here to find out what eRepublik is.
ToonArmy
Former Team Member
Posts: 4608
Joined: Sat Mar 06, 2004 5:29 pm
Location: Worcestershire, UK
Name: Chris Smith
Contact:

Re: [Discuss] Support Request Template Generator

Post by ToonArmy »

Nelsaidi wrote:Doesnt work in Firefox 3.5 Preview (as of now)
If you observe any bugs in the generator, please report them to the Support Team's Bug Tracker.
However, it just doesn't plain work. I'll fix it now. :)
Chris SmithGitHub
xsimaker
Registered User
Posts: 26
Joined: Tue Mar 25, 2008 6:48 pm
Location: Malaysia

Re: [Discuss] Support Request Template Generator

Post by xsimaker »

hi guys

I have Upload from Starfoxtj for phpbb2 but now I upgrade to phpbb3 but it doesnt work

Please is there anyway to make it work or is there any Mod similar to it


:?
User avatar
Tom
Former Team Member
Posts: 2665
Joined: Tue Jun 20, 2006 2:12 am
Name: Tom Catullo
Contact:

Re: [Discuss] Support Request Template Generator

Post by Tom »

xsimaker wrote:hi guys

I have Upload from Starfoxtj for phpbb2 but now I upgrade to phpbb3 but it doesnt work

Please is there anyway to make it work or is there any Mod similar to it


:?
If you're having a problem with a MOD, then this topic is not the proper place to ask for help. By the way, MODs for phpBB2 do not work on phpBB3 and vice-versa. Therefore, the MOD you are talking about would not be converted to phpBB3 even though you upgraded to phpBB3. You would have to find a similar MOD that works on phpBB3. I would suggest asking in the MOD Requests forum.

By the way, you already have a topic going in the Support Forum: http://www.phpbb.com/community/viewtopi ... &t=1751365.
Tom Catullo - Former Moderator Team Member
phpBB3 Smiley Pak Generator | Legend Repositioning MOD | My GitHub | My Site
coolor
Registered User
Posts: 105
Joined: Sun Apr 22, 2007 7:29 am
Location: I'm in the military
Contact:

Re: [Discuss] Support Request Template Generator

Post by coolor »

Is it downloadable?
phpbb3 user
vb user
RS premium user
W4r3z u53r
GOOGLE user

User avatar
Erik Frèrejean
Former Team Member
Posts: 9899
Joined: Tue Oct 09, 2007 9:09 am
Location: The Netherlands, 3.0.x Support Forum
Name: Erik Frèrejean
Contact:

Re: [Discuss] Support Request Template Generator

Post by Erik Frèrejean »

No, the SRT is a service that we provide on this site. The system itself won't be released to public (but it isn't hard to build something like this yourself ;)).
Support Toolkit | Support Request Template | Knowledge Base | phpBB 3.0.x documentation
I don't give support via PM or IM! (all unsolicited pms will be trashed!)
User avatar
KevC
Support Team Member
Support Team Member
Posts: 70438
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: [Discuss] Support Request Template Generator

Post by KevC »

I think they're after the toolkit (STK), not the template (SRT).
http://www.phpbb.com/support/stk/
-:|:- Support Request Template -:|:-
Image
Cheap UK Hosting
"In the land of the blind the little green bloke with no pupils is king - init!"
WordTickler
Registered User
Posts: 31
Joined: Sat Jun 16, 2007 8:45 am

About the template generator

Post by WordTickler »

Awesome. I just used it for the first time and it was supremely easy.

Thanks for the effort, guys.
User avatar
HGN
Former Team Member
Posts: 4706
Joined: Wed Dec 03, 2008 1:53 pm
Location: The Netherlands
Name: Alfred
Contact:

Re: [Discuss] Support Request Template Generator

Post by HGN »

I notice that often a confusion arises on the term "Fresh install".
I would suggest to add a question "Did you upgrade this board from a previous phpBB3 version?". If that question is answered with "YES", the version before upgrade could be asked.
User avatar
tbackoff
Former Team Member
Posts: 7064
Joined: Thu Jun 04, 2009 1:41 am
Location: cheerleading practice
Name: Tabitha Backoff

Re: [Discuss] Support Request Template Generator

Post by tbackoff »

HGN wrote:I notice that often a confusion arises on the term "Fresh install".
I agree. There was once instance where someone answered "fresh install" and then later had "update the Board from phpBB 3.0.5 to 3.0.6". I replied with "which is it" and one of the support team members (I won't mention names) told me that by conversion they mean from v2, so both could be correct. I think HGN's suggestion is great (for what it's worth, if anything)! ;)
Flying is the second best thrill to cheerleaders; being caught is the first.
User avatar
HGN
Former Team Member
Posts: 4706
Joined: Wed Dec 03, 2008 1:53 pm
Location: The Netherlands
Name: Alfred
Contact:

Re: [Discuss] Support Request Template Generator

Post by HGN »

HGN wrote:I notice that often a confusion arises on the term "Fresh install".
I would suggest to add a question "Did you upgrade this board from a previous phpBB3 version?". If that question is answered with "YES", the version before upgrade could be asked.
Well, I didn't expect immediate follow up of my suggestion, but somehow I was counting on somekind of respons of a team member:
  • No, we don't need that additional question because we do not notice this confusion;
  • Thanks for the suggestion, but it is not a top priority question for the template;
  • Yes, reasonable suggestion, we might add it to the template somedays.
User avatar
Phil
Former Team Member
Posts: 10403
Joined: Sat Nov 25, 2006 4:11 am
Name: Phil Crumm
Contact:

Re: [Discuss] Support Request Template Generator

Post by Phil »

Apologies for this taking so long (should've got a topic notification email from your original post but apparently missed it). That being said, it's been implemented.

In the future, if you have change suggestions for the SRT Generator that have legitimate reasoning (much like this one), please feel free to report them to the Support Team Tools Bugtracker and I will try to implement them post haste.

~Phil
Moving on, with the wind. | My Corner of the Web
User avatar
HGN
Former Team Member
Posts: 4706
Joined: Wed Dec 03, 2008 1:53 pm
Location: The Netherlands
Name: Alfred
Contact:

Re: [Discuss] Support Request Template Generator

Post by HGN »

Great! Thank you!
I hope this will help analysing and solving support requests even better than it currently does.
SHEFmanager
Registered User
Posts: 71
Joined: Sun Nov 28, 2010 3:36 pm

Re: [Discuss] Support Request Template Generator

Post by SHEFmanager »

I've used it only once and the spammers registering i recieved on my web page went from 0 and i mean 0, spam botters registering to over 6 a day from the day after i posted my url on the support form template.
There is no question in my mind spammers used this form / these forums and are now targetting my website. I won't be adding it again for this reason and i ask perhaps if it's possible to enter the website URL but only mods / admin on here can view it?
Bar that complaint i can see it being a valuable tool for you guys to help others quickly.
Post Reply

Return to “phpBB Discussion”