Discuss: Introducing JIRA – the new bug tracker

A_Jelly_Doughnut · Post by **A_Jelly_Doughnut** » Wed Apr 21, 2010 1:43 pm

Highway of Life wrote: JIRA beats most other systems in features, but at what cost?

Its a reasonable theory that it is at no cost.

Even with JIRA's obtuse interface, reporting a bug is still very simple. Would you disagree?

Oleg · Post by **Oleg** » Thu Apr 22, 2010 8:57 pm

I found how to make the textarea bigger.

http://www.mozilla.org/unix/customizing.html

Code: Select all

/*
 * Many input forms have typing areas so small it's hard to use
 * them. On many of them, this sets a minimum width of about 50
 * characters, and a miniumum height of about 12 characters.
 */
textarea {
  min-width: 50ex !important;
  min-height: 12em !important;
}

in userContent.css.

nickvergessen · Post by **nickvergessen** » Fri Apr 23, 2010 8:34 am

nn- wrote:2. Where does one enter their timezone, and ideally can it be taken from phpbb.com account automatically?

I'd like to know that aswell

Rotsblok · Post by **Rotsblok** » Fri Apr 23, 2010 9:34 am

To be honest.. I just miss the old tracker.. It was simple, easy to understand and easy to browse through.. I tried once the JIRA tracker and after 5 or 10 min. I just dropped it (gave up), as none made sense in regards to the old one. I also don't really understand why we had to move, as I don't believe the old tracker didnt functioned correctly anymore..

Although some of my concerns might be answered in the posts made earlier, this is just my pov...but then again I also don't understand the development process / ideas anymore of phpBB

Post by **Noxwizard** » Fri Apr 23, 2010 6:27 pm

nickvergessen wrote:
nn- wrote:2. Where does one enter their timezone, and ideally can it be taken from phpbb.com account automatically?
I'd like to know that aswell

You can't, it uses the JVM properties to get the timezone.
http://confluence.atlassian.com/display ... e+Timezone

It's marked as a minor feature request: http://jira.atlassian.com/browse/JRA-9

Oleg · Post by **Oleg** » Fri Apr 23, 2010 7:41 pm

Wow. Just wow. Must be one of those "features" (ahem) that does not sell licenses. It has only been wanted for around 8 years. Look at the ticket number for crying out loud.

Did I read it correctly that confluence has had timezone support for 3 years? The indifference is simply amazing.

Highway of Life · Post by **Highway of Life** » Fri Apr 23, 2010 7:47 pm

A_Jelly_Doughnut wrote:Even with JIRA's obtuse interface, reporting a bug is still very simple. Would you disagree?

I agree, it’s likely easy for you, me and every other “developer” here. And I could report tickets through my command line, but what does that prove if the users aren't using the tracker?

Oleg · Post by **Oleg** » Fri Apr 23, 2010 8:26 pm

A_Jelly_Doughnut wrote:Even with JIRA's obtuse interface, reporting a bug is still very simple. Would you disagree?

Actually, I will disagree. First I thought that reporting a bug is indeed still very simple. But then I realized I viewed the problem from the viewpoint of someone who has been using jira for a while and grown used to it. Now let's take a fresh look through the eyes of Alice, who is about to report her first bug. For highest effect clear all cookies for *.phpbb.com and follow along in your web browser.

Preamble. Where do I report bugs?

Header navigation => development => bug tracker.

http://www.phpbb.com/bugs/?from=submenu

Now, which product is my bug pertaining to?

Case 1: Mod team tools

Click the link.

: bug-modteam-1.jpg (130.8 KiB) Viewed 1641 times

I know what I'm looking for here. (step 1)

: bug-modteam-2.jpg (133.93 KiB) Viewed 1641 times

Which leads to this.

: bug-modteam-3.jpg (70.83 KiB) Viewed 1641 times

OK. (step 2)

: bug-modteam-4.jpg (133.49 KiB) Viewed 1641 times

And here we go. (step 3)

Case 2: Phpbb 3.0.x

Click.

: jira-1.png (82 KiB) Viewed 1641 times

Now what?

There are three ways to report a bug from here. Two of them I actually only discovered now while I was writing this post, and they require 5 steps instead of 3 steps and each of the 5 steps takes longer than all of the 3 steps combined.

And the way that I have actually been using cannot even be followed as an anonymous user. The links are only shown to logged in users. This process actually takes 3 steps assuming you have logged in previously, 4 steps with login and you have to know to login right away.

I must also point out that I dislike the preview functionality in jira, in particular how it replaces the text I typed and how I must turn it on and off.

Is reporting tickets in jira simple? No, I don't think so. As a matter of fact for a user reporting a bug I can't name a single feature jira has that old tracker did not have that actually matters. Now waiting for jira pages to load is something I feel every time I report a bug (or do anything else for that matter).

LeapFrog · Post by **LeapFrog** » Sat Apr 24, 2010 12:15 pm

Long time phpbb2/3 user here - trying to report a bug I found in a recent update. I've never found the need to register on phpbb.com, but I did so today so that I could use the new bug-tracker.

So, I go to JIRA, try to login at http://tracker.phpbb.com/login.jsp - response is "Sorry, your username and password are incorrect - please try again.". Wait a half hour, figuring maybe there is a cron job for syncing of user accounts, get same result. Verify that user account and password are correct on phpbb.com.

Try to contact Administrators via the link at http://tracker.phpbb.com/secure/Administrators.jspa but there are no Administrators listed. Other links at that page point to atlassian.com, not phpbb.com

Where should I report this bug? Please don't say "on the bug-tracker".

A_Jelly_Doughnut · Post by **A_Jelly_Doughnut** » Sat Apr 24, 2010 4:49 pm

LeapFrog wrote: Where should I report this bug? Please don't say "on the bug-tracker".

We'll look into the login problem.

If you want to send me a PM describing the bug, that would be fine

LeapFrog · Post by **LeapFrog** » Sat Apr 24, 2010 5:31 pm

PM Sent - Thanks.

Highway of Life · Post by **Highway of Life** » Wed Apr 28, 2010 8:49 pm

What is the status of JIRA? How is it working out for phpBB and the community?

Oleg · Post by **Oleg** » Thu Apr 29, 2010 1:30 am

no-store remains positively aggravating. Everything else is manageable I suppose.

Mr. Bond · Post by **Mr. Bond** » Fri Apr 30, 2010 9:03 pm

Personally, the interface is very off-putting. It's clunky and unorganized, and it seems too complicated for the common user who just wants to tell you about a bug he's found. He shouldn't have to go on a 20 minute interface-journey looking for where to they should file a bug report or looking to see if the bug has already been reported.

It might be a very nice product and I understand the reasoning behind using it, but the interface is simply awful and it is going to keep people from contributing to phpBB.

stokerpiller · Post by **stokerpiller** » Tue Jun 15, 2010 5:06 pm

Highway of Life wrote:What is the status of JIRA? How is it working out for phpBB and the community?

More than two months has passed by since phpBB.com started using jira.
What are the stats? Are the users using it?
Or are we (hopefully) going to see the old tracker in action again.

advertisements