When to send reminder for activation email?

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craiga
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When to send reminder for activation email?

Post by craiga » Tue Jun 08, 2010 7:49 am

I have email activation setup for new users. Sometimes the user doesnt activate their account immediately and the account can be left unactivated for days, and sometimes for weeks. I usually send a reminder email (using the remind button in the inactive users section in the ACP) one week after they initially registered, but i wondered what everyone else does. do you remind the users at all? If so how soon and how often do you remind them? Do you also delete accounts that havent been activated after X days?

Desdenova
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Re: When to send reminder for activation email?

Post by Desdenova » Tue Jun 08, 2010 6:50 pm

Inactive users get reminded whenever someone thinks to do it (we usually keep it to three reminders at maximum), and we keep inactive users for three months.

craiga
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Re: When to send reminder for activation email?

Post by craiga » Wed Jun 09, 2010 5:28 am

Desdenova wrote:Inactive users get reminded whenever someone thinks to do it (we usually keep it to three reminders at maximum), and we keep inactive users for three months.

Thanks.

how soon is too soon to remind someone? Next day?

Desdenova
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Re: When to send reminder for activation email?

Post by Desdenova » Wed Jun 09, 2010 6:08 am

Definitely. Try to stick with a week, two weeks for the first reminder.

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