Thanks. I think I won't do anything if it requires a MOD, especially an unvalidated one, unless I get more complaints (though I suspect most users won't complain, they'll just leave). I'll just hope this is improved in a future version. I really think it is a pretty bad design that can easily frustrate users into leaving a forum and not coming back when they can't address a forgotten password issue.Mixstar wrote:There's an UNVALIDATED MOD for Changing methods for password reset but, be aware, this MOD is marked as [RC] so you should double check with the author that it is safe to use before you use this MOD on a live board.
FWIW - If users can't remember their usernames what chance have you got of them remembering their email addresses?Albert Wiersch wrote:I'll just hope this is improved in a future version. I really think it is a pretty bad design that can easily frustrate users into leaving a forum and not coming back when they can't address a forgotten password issue.
Sure, they could do that, but some (many?) will not want to go through the trouble. Things should be made as easy as possible or some members will go elsewhere.canonknipser wrote:I never heard about a user leaving a board for the reason he forgot both username and password.
Normally, a board should also have a valid contact address for mail, so if someone forgets his username and password, he can contact the administrator(s).
Or just create a new account
Are you serious that mail "email@example.com" is easier to remember than user "camel"?Albert Wiersch wrote:A lot better chance of remembering an email address than a username.Mixstar wrote:FWIW - If users can't remember their usernames what chance have you got of them remembering their email addresses?
For the user who's email address it is, then yes, it's easier for a typical user to remember their own email address than all their username(s) on all the forums and websites they are on... and if they can't remember their email address, then it's much more likely they have it written down somewhere than they have their username written down somewhere.canonknipser wrote:Are you serious that mail "firstname.lastname@example.org" is easier to remember than user "camel"?
I don't know... not many, but I'm sure the vast majority don't say anything about it.canonknipser wrote:OK, about which percentage of users do you talk forgetting both username and password? 0.1%, 0.5%?
The key word is "normally". What happens when the abnormal occurs?canonknipser wrote:Afaik all modern browsers allow to store form data, so on home PC there is normally no need to remember it by human, the electronic can do it
Sure, but how many people actually do this? In any case, why make it more difficult for the user than it has to be?canonknipser wrote:If somebody has a bad memory, he can use an old-style notebook (made of paper) or an electronic equivalent to notice his account details, which are web-address, username, password and email-address
See! It happens to you too. Only it's the email address you forget... for most people, I suspect the situation is reversed and they forget their usernames because they use only one or two email addresses.canonknipser wrote:I use more mail-adresses than usernames, so forgetting the email-adress happens more often to me than forgetting the username
OK. I was hoping there was an option to address this that I missed but I guess not.stevemaury wrote:Not a support topic. Moving to Discussion.