Two words for you all today/tonight .... "ZERO ACCOUNTABILITY"
This is my genuine report on numerous live chats, trying to address this problem over a near two week period. After much "ducking and diving" on our hosts part, not budging on even attempting to convince me that they were trying everything possible to rectify the problem, it even got so bad in my last chat, that their answers to my comments/queries .... didn't even match the comments/queries and left me scratching my head so badly, I couldn't be angry/dissatisfied anymore, I simply had to smirk (probably a release mechanism).
So, apart from life getting in the way, I have been researching alternative hosts in the last 3-4 days, building a wee text file of questions, live chat logs and site links. At worst, at least we will have the 3 year honeymoon period and be rid of our current host, who clearly fell of the mantelpiece and into the toilet.
Notice I am not even bothering to discuss these issues anymore - I'm done with it!!!!! (and enjoying a live-chat-free, depression-free 24/48/72 hrs and counting).
All the best,