Tracker tickets are disregarded

AmigoJack · Post by **AmigoJack** » Tue Jul 24, 2018 8:49 am

The tracker has numerous tickets from me and the vast majority of them are not processed for years already. Given that a couple of them have "fix version" releases that are outdated by far (i.e. PHPBB3-12101, PHPBB3-11765, PHPBB3-10961 and PHPBB3-10922) I think nobody cares for them anymore, or worse: nobody even sees them in a search anymore. Also tickets were closed without giving an explanation/comment about that step (i.e. PHPBB3-11607, PHPBB3-13102, PHPBB3-11607, PHPBB3-11115 and PHPBB3-10648).

It's not because my tickets are imprecise or even ambiguous. Multiple times I read "create a git pull request", which I refused to create - and I think I'm the vast minority of people even being able to do that, while others aren't even able to create them, not to speak about the code at all (and even then they get denied, as in PHPBB3-15300). This all is unreasonable and inconsistent, I gave up creating tickets and I'm sure other people are scared away, too. It feels like interacting with politicians: no matter how detailled and revealing your issue reports are, it mostly passes by unnoticed, and almost never makes a change.

Dog Cow · Post by **Dog Cow** » Tue Jul 24, 2018 8:02 pm

And yet, I remember phpBB development of 12 or so years ago being a lot more closed than it is now, so much of what is available to us now is, at least in my eyes, a big improvement over things in the old phpBB 2.x days.

I realize this doesn't really contribute anything toward the situation that you're pointing to, but it's my observation that phpBB development is a lot more open than it used to be.

3Di · Post by **3Di** » Tue Jul 24, 2018 8:23 pm

Changes to use of tracker, ideas, and reporting process

AmigoJack · Post by **AmigoJack** » Wed Jul 25, 2018 7:50 am

I have no experience of phpBB development before 3.0.7-PL1, but I do know that JIRA was the not alive back then, but instead a different tracker system was used.

Thanks 3Di - I have no idea why nobody was able to automate closing all the "old" tickets and adding a comment linking to that post - that remains unprofessional. And I have to fear they repeat that when encountering the "unmanageable" stage again. As if they're unable to judge single users that would never create tickets based on assumptions and their texts are still worth to be read - if phpBB treats me like Joe Smith who creates a ticket because of being unable to read a manual then I'll treat phpBB just like Joe Smith.

RMcGirr83 · Post by **RMcGirr83** » Wed Jul 25, 2018 11:36 am

I stopped wasting my time with the tracker a long time ago.

Dog Cow · Post by **Dog Cow** » Thu Jul 26, 2018 6:37 pm

3Di wrote: ↑Tue Jul 24, 2018 8:23 pm Changes to use of tracker, ideas, and reporting process

Ah, interesting. It seems an unintended consequence of making the tracker so available to everyone is that everyone ended up using it! And the developers were overwhelmed. Hum-ho.

3Di · Post by **3Di** » Sat Jul 28, 2018 11:02 pm

The tracker it is always available to everyone.
As long they have the credentials to get in.