david63 wrote: ↑
Thu Nov 12, 2020 12:48 pm
Perhaps it may be an idea to move some items from the KB to a Wiki
I would definitely support that idea as it would allow the phpBB community to crowd-source and update information more quickly.
The Knowledge Base (KB) articles are very helpful and I often link them into support posts where appropriate. But I've never really understood the process to update them or add to them.
Updating or adding to a wiki is easy because MediaWiki (the wiki software) is well known and understood. Wiki articles are easy to maintain, and to fix errors and omissions or update article links to connect article together. MediaWiki provides control on who can edit pages and protection mechanisms for specific pages so that only authorized editors can make changes to those articles. Wiki articles themselves carry an edit history, so essentially act as source control and revision history of themselves.
As part of a couple of communities I'm involved with we also have companion wikis that are used to gather the 'best practices' and collective knowledge of the forum posts. And search in a wiki is way easier than searching in phpBB.
I've got lots of experience running and maintaining a wiki and would gladly volunteer my time and effort to give back to the community to implement something like this.
Normal people… believe that if it ain’t broke, don’t fix it. Engineers believe that if it ain’t broke, it doesn’t have enough features yet. – Scott Adams