Mick wrote: ↑
Thu Nov 12, 2020 3:18 pm
Docs written with a decent word processor (word) and files saved as pdf are easy to maintain, print and download for users .
Until you realize how complex their file formats are. And all the files are worthless if they can't be searched.
This is where HTML kicked in decades ago: as per XML its format can be grasped rather easy by humans, and it's a lightweight future-proof format to store texts in. In other words: it's great, if not perfect for manuals. Can be easily searched thru because of its textual nature. Not bound to paper-like pages (as PDFs and DOCs are). And one can use the key feature of HTML: hyperlinks.
Aside from that I also wonder why the key feature of PHP (to dynamically create pages) isn't used more often: why not having a link that compiles all Knowledge Base articles into one HTML output (which can then easily be saved)? The Knowledge Base cannot even be searched thru by now (no: rerouting to Google will search thru anything, not just what I want).