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London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 10:51 am
by Rescue Remedies
Help with upgrades/changes to code in our forum so we can link/sort out the forgotten password problem

We are a London dog rescue charity that saves pound dogs from death row and re home, we are all voluntary staff https://www.rescueremediesdogrescue.co.uk/

Preferred contact method: enquiries [at] rescueremedies.co.uk OR please PM me and I will give my personal email

https://www.rescueremediesdogrescue.co.uk/

The hosting company always update our scripts, the script is up to date
We use prosilver theme
Task 1 please see link https://www.rescueremediesdogrescue.co. ... 177&t=7766

since we have upgraded we appear to have a link problem
Task 2 Our users cannot reset the forgotten password and get a message about bad gateway

We are 2 mature! ladies who by a miracle set up and admin this forum, we are struggling with the named tasks so asking for help,
we will personally pay for someone who will on occasions help us out, we can pay by paypal

I hope I have give sufficient information
thank you
Alison and Frances

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 11:01 am
by david63
Rescue Remedies wrote:
Mon May 13, 2019 10:51 am
Task 2 Our users cannot reset the forgotten password and get a message about bad gateway
The "Bad gateway" message is nothing to do with phpBB - it is a server problem that you will need to speak to yours hosts about.

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 2:49 pm
by Rescue Remedies
Task 2 SOLVED
It looked like the problem could be to do with pages that send out E-mails, and I think it has been caused by the recent phpBB update. I went into the phpBB E-mail settings in the admin area and changed the method it uses to send E-mail which I hope will solve the problem.

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 2:58 pm
by KevC
For number 1, I suspect your added style does not match the version the server has been updated to. An easy way to check that is to switch back to the default prosilver style and see if it works in there.

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 4:05 pm
by HiFiKabin
Rescue Remedies wrote:
Mon May 13, 2019 10:51 am
<snip>

The hosting company always update our scripts, the script is up to date

<snip>
Do you mean the automated function in your cPanel, or something else? The cPanel system can (and does) cause problems as the files they use have been changed from those downloadable from here and we have no way of knowing what the changes are.

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 4:54 pm
by Rescue Remedies
The hosting company always update phpbb scripts, this is the first time we have had this problem with an upgrade

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 5:07 pm
by .m.
^ if your forum was installed using a single click installer then
it might have been set with automatic update. it is better to
turn off such automatic updates

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 5:21 pm
by Rescue Remedies
.m. i have tried to reply to your PM but we don't have enough posts

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 5:39 pm
by EA117
Rescue Remedies wrote:
Mon May 13, 2019 4:54 pm
The hosting company always update phpbb scripts, this is the first time we have had this problem with an upgrade
Is "Task 1" already solved at this point? Because when I look at the link you provided, I see a post which has a picture and then a link underneath of it, and that link works fine for me. If that still represents a problem, or your results are different than that, maybe describe further what the actual behavior you're seeing is, and/or the behavior it had before that you now see is different.

The recommendation here on phpBB.com/community is always going to be one of caution against using an installer or updater other than the manual and official process provided by phpBB.com itself. The folks supporting phpBB here are also volunteers, and many view your hosting service's install or update as "we're not sure what might have been in those files", and don't want to spend our time figuring out and issue that was actually created by your hosting service instead of by phpBB.

But that doesn't mean the installation and update service your hosting service provides is actually creating any issues, nor that it ever has created any issues in the past. Continuing to use your hosting service's update process may very well be the approach that will best serve you in the long run, as your hosting service actively strives to make phpBB usage easy for you and their other customers.

You will get other opinions about this. 😉

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 6:01 pm
by Rescue Remedies
Hi, Task 1 is still a problem, i just cant figure it out
https://www.rescueremediesdogrescue.co. ... f=3&t=7769
All the code has disappeared since the upgrade
where is says ONLINE HOMING QUESTIONNAIRE this should be a link

Never in 5 years have we ever experienced a problem with an upgrade
We do need someone who will help out, as volunteers we will pay
https://rescueremedies.wufoo.com/forms/ ... ntact-form
this is our contact form or email enquiries@rescueremedies.co.uk
Please if you can help us
Thanks Alison and Frances

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 6:52 pm
by EA117
Rescue Remedies wrote:
Mon May 13, 2019 6:01 pm
Hi, Task 1 is still a problem, i just cant figure it out
https://www.rescueremediesdogrescue.co. ... f=3&t=7769
All the code has disappeared since the upgrade
where is says ONLINE HOMING QUESTIONNAIRE this should be a link
Okay, now I see it. The https://www.rescueremediesdogrescue.co. ... f=3&t=7769 page shows that issue, whereas neither the previous https://www.rescueremediesdogrescue.co. ... 177&t=7766 post nor the https://www.rescueremediesdogrescue.co. ... f=3&t=7610 post it links to shows the same problem. i.e. The newer post created after the update contains the linking issue.

There are indeed at least two causes of that which have been reported by other users in the suppport forums. Hopefully you hear back soon from someone willing to hire on to fix it for you. (Presuming you haven't already heard from someone.)

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 13, 2019 10:57 pm
by mrgoldy
How many of those posts are there?
If there are only a few, you could see if you can edit them (without changing anything) and re-submit them. Or even preview them first. This will put the post's text through the text formatter again (the engine that makes BBCodes into their HTML counter part) and mostlikely solve the issue.

Re: London Dog Rescue Charity Forum Help Please

Posted: Tue May 14, 2019 12:08 am
by spaceace
didn't there used to be a script to reparse all bbcodes in posts? or is that not possible anymore?

Re: London Dog Rescue Charity Forum Help Please

Posted: Wed May 15, 2019 8:45 am
by JimA
I would like to remind everyone that this is a topic in our Wanted! section and that the requester has twice stated that she'd like to pay somebody for their services, so please keep that in mind when replying to that topic.

OP, if you would like assistance with solving this problem yourself, you can open a new topic in our support forums section. :)

Re: London Dog Rescue Charity Forum Help Please

Posted: Mon May 20, 2019 9:42 am
by Rescue Remedies
Appologies Jim

Outcomb so far is
We have had a couple of offers for paid work and a offer to help on the one problem the url links, the young man contacted via the enquiries he said 'the /vendor directory issue, my expectation is that the issue is now fixed'

We are testing today today and checking/correcting the failed ones

There is still a problem with prosilver as another member mentioned in this topic, this will be addressed as soon as the links are good.

I was offline/away for 3 days and only I could deal with this reply, sorry Jim
Sadly in the dog rescue world only women will do the IT side ;-)

We are grateful for the support in this topic, I will post as soon as I have an update

Alison