Did you delete the specified folders before as indicated in the instructions?
What version were you previously running? What instructions did you follow?
P_I wrote: ↑Sun Aug 23, 2020 1:52 pmIt would probably help us help you if you ran the Support Request Template Generator which will will ask you a series of eight to ten questions that are useful for diagnosing most issues. It will then compile your answers into a list that may be copied and pasted back here into your support topic.