Not getting email notifications

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lavalamp213
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Not getting email notifications

Post by lavalamp213 »

Hi- Just realised that the email notifications are not working since I upgraded to 3.4.4

A member brought this to my attention saying that he has the box checked in the UCP to get emails when he gets a PM. Now I see this is not just happening to him.

Not 100% sure if NO email notifications are going through, although it could very well be.

is there a setting or something I am missing to allow those?

Thank you!
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david63
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Re: Not getting email notifications

Post by david63 »

It is quite possible that your mail sever is treating these emails as spsm and notv sending them
David
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lavalamp213
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Re: Not getting email notifications

Post by lavalamp213 »

We've checked the spam folders. Nothing there.

It seems to be a widespread problem.
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david63
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Re: Not getting email notifications

Post by david63 »

lavalamp213 wrote: Tue Sep 14, 2021 1:27 pm We've checked the spam folders.
If you are referring to span folders on your mail client then there will be nothing there if the mail server is discarding them
David
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stevemaury
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Re: Not getting email notifications

Post by stevemaury »

They wouldn't be in the recipient's spam folder if they were blocked by the mail sending server.
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lavalamp213
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Re: Not getting email notifications

Post by lavalamp213 »

stevemaury wrote: Tue Sep 14, 2021 1:49 pm They wouldn't be in the recipient's spam folder if they were blocked by the mail sending server.
I just checked the email setting in the ACP and saw this:
Email package size:
This is the number of maximum emails sent out in one package. This setting is applied to the internal message queue; set this value to 0 if you have problems with non-delivered notification emails.
The value had been set to 20, i changed it to 0 and I think the problem is fixed.

I did a little testing and it seems good, I need to check with some other people though.

Thanks for your help. I should have looked at the settings in the first place.
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