Clean installation problem on new host

Get help with installation and running phpBB 3.3.x here. Please do not post bug reports, feature requests, or extension related questions here.
Post Reply
Artysh
Registered User
Posts: 13
Joined: Sun Sep 19, 2021 7:30 am

Clean installation problem on new host

Post by Artysh »

Support Request Template
What version of phpBB are you using? phpBB 3.3.4
What is your board's URL? http://forums.gnzgaming.com
Who do you host your board with? uPress.co.il
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? Prosilver - Default
What language(s) is your board currently using? English
Which database type/version are you using? MariaDB
What is your level of experience? Comfortable with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I've uploaded my board freshly to a new sub-domain.
Once I try to click install or anything I see on the page nothing happens. I see only support and license tabs, which also
don't do anything once clicked.
Please describe your problem. Well, I can't install a new board on my host, this is not the first time I am installing phpBB board, but it's the first time I am doing it with this host...I am getting the errors as stated below everytime I try to click on install...these are the error and access logs.

ERRORS -
2021/09/19 10:26:43 [error] 27045#0: *5978556 openat() "/home/forumsgn/domains/forums.gnzgaming.com/private_html/favicon.ico" failed (2: No such file or directory), client: 5.29.15.164, server: forums.gnzgaming.com, request: "GET /favicon.ico HTTP/2.0", host: "forums.gnzgaming.com", referrer: "https://forums.gnzgaming.com/install/app.php"

Code: Select all

ACCESS -
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET / HTTP/2.0" 302 0 "https://my.upress.io/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /install/app.php HTTP/2.0" 200 1489 "https://my.upress.io/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /adm/style/admin.css HTTP/2.0" 200 10106 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /assets/javascript/jquery-3.5.1.min.js HTTP/2.0" 200 30950 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /assets/javascript/core.js?assets_version= HTTP/2.0" 200 14222 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /adm/style/admin.js?assets_version= HTTP/2.0" 200 2310 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /adm/images/phpbb_logo.svg HTTP/2.0" 200 13888 "https://forums.gnzgaming.com/adm/style/admin.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /adm/images/bg_button.gif HTTP/2.0" 200 182 "https://forums.gnzgaming.com/adm/style/admin.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /adm/images/innerbox_bg.gif HTTP/2.0" 200 1980 "https://forums.gnzgaming.com/adm/style/admin.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /adm/images/arrow_right.gif HTTP/2.0" 200 49 "https://forums.gnzgaming.com/adm/style/admin.css" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:43 +0300] "GET /favicon.ico HTTP/2.0" 404 167 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:45 +0300] "GET /install/app.php/support HTTP/2.0" 302 0 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:45 +0300] "GET /install/app.php HTTP/2.0" 200 1489 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:46 +0300] "GET /install/app.php/license HTTP/2.0" 302 0 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:46 +0300] "GET /install/app.php HTTP/2.0" 200 1489 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:47 +0300] "GET /install/app.php/install HTTP/2.0" 302 0 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
5.29.15.164 - - [19/Sep/2021:10:26:47 +0300] "GET /install/app.php HTTP/2.0" 200 1489 "https://forums.gnzgaming.com/install/app.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36"
Generated by SRT Generator
User avatar
Scanialady
Registered User
Posts: 421
Joined: Thu Jan 17, 2013 7:09 pm
Location: Germany
Name: Annette
Contact:

Re: Clean installation problem on new host

Post by Scanialady »

Did you unzip the files with your PC before upload?

Check this: https://www.phpbb.com/support/docs/en/3 ... rmissions/

May be your host does not support phpbb but Wordpress.

Their FAQ:
... First of all, we specialize in WordPress sites. We've devoted our time, energy and expertise to finding powerful solutions to the unique hosting needs of WordPress sites. If you're running WordPress, ...
My 2 cents: Whether an extension is in the CDB says nothing about its quality. It is more important to read the support topics for it. Better to avoid authors who do not answer support questions themselves, who do not update their stuff, and who do not fix bugs for years.
Artysh
Registered User
Posts: 13
Joined: Sun Sep 19, 2021 7:30 am

Re: Clean installation problem on new host

Post by Artysh »

Hey, thanks for your reply.
I contacted my host before I posted here. They said their systems shall run the forums with no problem.
Second, I've tried both methods..I've tried extracting on the server and trying to install, and I've tried extracting on my own pc and uploading but still no success.
If I try to install it locally I success..
User avatar
david63
Registered User
Posts: 20646
Joined: Thu Dec 19, 2002 8:08 am

Re: Clean installation problem on new host

Post by david63 »

It may be that it is server configuration problem as it appears from the error log that it is trying to open favicon.ico which is not part of phpBB
David
Remember: You only know what you know and - you don't know what you don't know!

I now no longer support any of my extensions but they will start to become available here
Artysh
Registered User
Posts: 13
Joined: Sun Sep 19, 2021 7:30 am

Re: Clean installation problem on new host

Post by Artysh »

Thanks, I've pointed the host to that exact error, waiting for their reply.

EDIT - The problem was solved by migrating from unix to apache server by the host.
Post Reply

Return to “[3.3.x] Support Forum”