[Solved] Updated from 3.0.x --> 3.3.4, cannot see forums

Get help with installation and running phpBB 3.3.x here. Please do not post bug reports, feature requests, or extension related questions here.
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

[Solved] Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

Support Request Template
What version of phpBB are you using? phpBB 3.3.4
What is your board's URL? No answer given
Who do you host your board with? No answer given
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.0.12
What styles do you currently have installed? prosilver
What language(s) is your board currently using? english
Which database type/version are you using? MySQL 5
What is your level of experience? Experienced with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Updated board from older 3.0.x version to 3.3.4 version per instructions on this site. Prior to doing so, I also ran "Database clean up" from the STK as I had a heavily customized board.
Please describe your problem. Upgrade seemed to go well. I can see everything in ACP, including all the fora. However, when viewing board index, I am seeing the message, "This board has no forums." I realize that there is a new/different permission structure, so I have gone through that and set the admin group (me) with full access to all fora and categories in a way that seemed obvious, same message. Again, in ACP, I can see all the fora, and all the stats seem correct as far as number of posts and topics, etc., yet still can't see anything on board index.

Perhaps of note - I saw this same message after running "Database clean up" prior to upgrading. I thought the upgrade might fix the issue, and if not, I could address once things were updated. But having some difficulty doing so. Any suggestions?
Generated by SRT Generator
Last edited by Kailey on Sat Sep 25, 2021 4:37 pm, edited 2 times in total.
Reason: Topic icon changed
.:: 28:Ø6:42:12 ::.
User avatar
Scanialady
Registered User
Posts: 421
Joined: Thu Jan 17, 2013 7:09 pm
Location: Germany
Name: Annette
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by Scanialady »

Check your groups and permissions (roles) for this groups. You need to sort this again after such an big upgrade.
My 2 cents: Whether an extension is in the CDB says nothing about its quality. It is more important to read the support topics for it. Better to avoid authors who do not answer support questions themselves, who do not update their stuff, and who do not fix bugs for years.
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

Administrators group user permissions = all YES
Administrators group forum permissions = Full Access

however, couple weird things:
1) Permission masks --> view administrative permissions = all are "Never"
2) Global permissions --> Administrators = "Users" and "Groups" boxes are empty. If I click "Administrators" under "Add groups" and click "Add permissions", "Role" reads "Forum admin".
.:: 28:Ø6:42:12 ::.
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72339
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by KevC »

Admin permissions just get you in to the admin panel. They have nothing to do with being able to see forums and make posts.

permissions
groups forum permissions
registered users
select one category and a forum in it
standard access.

See if that works first.
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

KevC wrote: Wed Sep 22, 2021 7:36 pm Admin permissions just get you in to the admin panel. They have nothing to do with being able to see forums and make posts.

permissions
groups forum permissions
registered users
select one category and a forum in it
standard access.

See if that works first.
thanks for looking. yeah i also did that. one category and all subfora = standard access for registered users and full access for administrators. same result.
.:: 28:Ø6:42:12 ::.
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72339
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by KevC »

Are you in the registered users group (as you should be)?

Have you tried the permission mask to see why you can't view the forums?
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

Yes, I am in "Registered Users" as well.

Under "Permission Masks" --> View forum-based permissions, select the category + subfora, the only group in the "Groups/Manage Groups" box is "Newly registered users". If I "Look up usergroup" --> "Registered users", everything is "Never". That seems contradictory to the permissions I have set. Unsure how to proceed.
.:: 28:Ø6:42:12 ::.
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72339
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by KevC »

admin panel
permissions
at the bottom of the menu are the mask options.
If you choose forum based permissions and then on the next screen select a forum that you cannot post in and then enter your username in the bottom left box on the next screen you'll get your permissions for that forum.

On the left of the line for 'can see forum' (which probably has a red box on it) you can click the O-> icon and it will show you the groups you're in and where the block permission is coming from.

You can post a screenshot of the pop up window here and we can interpret it for you if you can't.
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

Screen Shot 2021-09-22 at 3.25.02 PM.png
.:: 28:Ø6:42:12 ::.
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72339
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by KevC »

You're not in the registered users group (unless you've renamed it to House Atreides).
The groups you are in have no access to that forum.
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

I am in Administrators (default group), Registered Users, and House Atreides groups.

Permissions --> Group forum permissions for the category and subfora being discussed are:
Administrators = full access
Registered users = standard access
House Atreides = standard access + polls

however, permission mask (forum-based permissions) for each group shows all never. hence this post. something is amiss.
Last edited by TC on Wed Sep 22, 2021 8:43 pm, edited 1 time in total.
.:: 28:Ø6:42:12 ::.
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72339
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by KevC »

According to that trace you're not in the registered users group. It's not listed.
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

KevC wrote: Wed Sep 22, 2021 8:43 pm According to that trace you're not in the registered users group. It's not listed.
yes i see that. yet:
Screen Shot 2021-09-22 at 3.44.29 PM.png
Screen Shot 2021-09-22 at 3.44.29 PM.png (30.99 KiB) Viewed 2210 times
.:: 28:Ø6:42:12 ::.
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72339
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by KevC »

What version of php is the server running? (it's listed in the stats when you enter the admin panel)
Does the member total in the registered users group match the total number of accounts on the site?
Try taking yourself out and then putting yourself back in that group again.
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
User avatar
TC
Former Team Member
Posts: 3661
Joined: Tue Sep 25, 2001 7:23 pm
Location: Kµlt °ƒ Ø, working on my time machine

Re: Updated from 3.0.x --> 3.3.4, cannot see forums

Post by TC »

currently running 7.3.30. i can change this to whatever. was on 5.4 i believe prior to upgrade, switched to 7.3.30 for upgrade.

number of accounts seems accurate, at a glance.

i removed myself from registered users and re-added. permissions trace looks exactly the same, registered users still not appearing and i still cannot see fora.
.:: 28:Ø6:42:12 ::.
Post Reply

Return to “[3.3.x] Support Forum”