Some topic links not working, lead to blank page

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mamba
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Joined: Thu Jan 16, 2003 7:59 pm
Location: Australia

Some topic links not working, lead to blank page

Post by mamba »

One of my users has complained that many topic links are not working. The links in question lead to a blank page. But if the link is formatted with a starting point, it works. :?:

Example of the not working links:

https://www.example.com/viewtopic.php?t=9432
https://www.example.com/viewtopic.php?t=9444


But these work:

https://www.example.com/viewtopic.php?t=9432&start=30
https://www.example.com/viewtopic.php?t=9444&start=8


Only some of the links do this, while others still work.
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mamba
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Location: Australia

Re: Some topic links not working, lead to blank page

Post by mamba »

This topic seems to reference the same problem:

Topics produce blank pages
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mamba
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Re: Some topic links not working, lead to blank page

Post by mamba »

Reply from my host:
Hello Mamba,

Thank you for contacting us.

I have checked both the URLs you provided and both loads fine for me. Does the issue occur everytime or occasionally?

------------------------------
John S.
Support Department
Which begs this question: wtf is happening? Is this a cache issue? The thread I linked above suggested it is a root htaccess issue, perhaps relating to PHP version settings. I know there is some problem on my site where the default PHP is version 8.0, but I seem to be on 7.3 and cannot push it up to 8.0 using Cpanel's PHP Selector.
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mamba
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Re: Some topic links not working, lead to blank page

Post by mamba »

Suddenly, after I contacted the host support, everything is working again. My PHP is now 8.0 as well, which they did in the background. Not sure if that's why it's working. They may also have altered the root level htaccess file, which I flagged as a possible problem to them.

They are acting all innocent but I suspect they fixed something. Note to all other readers: if this problem occurs, contact your host tech support.
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