Board not sending Password reset mails

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tjonas331
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Board not sending Password reset mails

Post by tjonas331 »

I've been using phpBB for many years now and once in a while I receive an email from a user complaining that he does not receive the password reset mail.
So I do a manual reset (enter the user's email and press on the reset button ;) ) and the issue was solved.
After receiving more and more mails according to this topic, I wanted to look into this issue and tried resetting my own password without success. I did not receive a reset mail, neither on two different accounts. (And yes, I also looked into my Spam folder.)

After that, I started a small test. The result is that I do receive the welcome mail, the test mail from the acp and messages which were sent via the contact form, but no password reset mail. I also created a new mail account and changed the mail settings in the acp, but the result stays the same. Every mail is sent except for the password reset mail.

So my question is, if someone knows how I can fix this issue?

Thanks in advance for your help.

P.S. The board is running version 3.3.7
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janus_zonstraal
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Re: Board not sending Password reset mails

Post by janus_zonstraal »

Do you use a e-mail address from your domain?
Are you using the smtp setting?
Send a mail to https://www.mail-tester.com/ with your board and report the results here.
Sorry! My English is bat ;) !!!
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

Thanks for your answer.
Yes, I am using an email-adress from my domain.
And I am using the PHP mail function, so no SMTP. (I tried enabling SMTP, but it did not work)

Here is the result from mail-tester: https://www.mail-tester.com/test-j0dqy71gv
Any idea, how I can fix these issues?
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Kailey
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Re: Board not sending Password reset mails

Post by Kailey »

What PHP version are you using?
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janus_zonstraal
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Re: Board not sending Password reset mails

Post by janus_zonstraal »

Any idea, how I can fix these issues?
Start with using SMTP if it isn't working, ask your host what there settings are.
Sorry! My English is bat ;) !!!
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

Kailey wrote: Thu May 26, 2022 12:01 pm What PHP version are you using?
I am using PHP version 7.4.28
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

janus_zonstraal wrote: Thu May 26, 2022 12:06 pm
Any idea, how I can fix these issues?
Start with using SMTP if it isn't working, ask your host what there settings are.
Ok, I will try
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

So I was able to get SMTP up and running, the test mail and any other mails works.
But the password reset mail still does not work though.
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janus_zonstraal
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Re: Board not sending Password reset mails

Post by janus_zonstraal »

And what gives the mailtester now?
Sorry! My English is bat ;) !!!
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

janus_zonstraal wrote: Thu May 26, 2022 2:38 pm And what gives the mailtester now?
It looks better now.
https://www.mail-tester.com/test-crm14y04t
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janus_zonstraal
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Re: Board not sending Password reset mails

Post by janus_zonstraal »

Still two errors, ask your host to fix that!
Sorry! My English is bat ;) !!!
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

But doesn't the first error result from the fact that the server sent the mail on my "behalf" and therefore uses my IP address in the header?
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janus_zonstraal
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Re: Board not sending Password reset mails

Post by janus_zonstraal »

If you where sending the mail with your board than it is using the IP address from the mail server from your host, not from your internet provider.
Last edited by Mick on Sat May 28, 2022 7:31 am, edited 1 time in total.
Reason: Removed unnecessary full quotes.
Sorry! My English is bat ;) !!!
tjonas331
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Re: Board not sending Password reset mails

Post by tjonas331 »

My fault, you are right :roll:
Last edited by Mick on Sat May 28, 2022 7:30 am, edited 1 time in total.
Reason: Removed unnecessary full quotes.
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