Blank page error

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barbosay
Registered User
Posts: 5
Joined: Sat Sep 25, 2010 1:39 am

Blank page error

Post by barbosay » Sat Sep 25, 2010 2:56 am

Support Request Template
What version of phpBB are you using? I Don't Know
What is your board's URL? http://ideasynegocios.com/members
Who do you host your board with? hostgator
How did you install your board? I used the download package from phpBB.com
Is your board a fresh install or a conversion? Fresh Install
Do you have any MODs installed? No
Is registration required to reproduce this issue? No
What styles do you currently have installed? prosilver2 and prosilver
What language(s) is your board currently using? spanish
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
When did your problem begin? I just start to receive some error and then update cache, then the problem fix, and works fine, next day the problem appears.
Please describe your problem. The main page exist, but when I click on any link then the page goes to white, even the admin board.


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tbackoff
Former Team Member
Posts: 7022
Joined: Thu Jun 04, 2009 1:41 am
Location: cheerleading practice
Name: Tabitha Backoff

Re: Blank page error

Post by tbackoff » Sat Sep 25, 2010 3:23 am

Try re-uploading your files with and FTP program (like filezilla).
Flying is the second best thrill to cheerleaders; being caught is the first.

barbosay
Registered User
Posts: 5
Joined: Sat Sep 25, 2010 1:39 am

Re: Blank page error

Post by barbosay » Sat Sep 25, 2010 4:24 am

The problem its I don't know what version is installed now, I can upload the new version directly?

I forgot, as is a membership site please use next info in order to access to it:

User: demotemp
Password: demotemp

.Victor
Registered User
Posts: 6
Joined: Sat Apr 03, 2010 1:40 pm
Location: Europe

Re: Blank page error

Post by .Victor » Sat Sep 25, 2010 7:52 am

It looks like your UCP-pages are gone... Maybe you've to upload them again?
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tbackoff
Former Team Member
Posts: 7022
Joined: Thu Jun 04, 2009 1:41 am
Location: cheerleading practice
Name: Tabitha Backoff

Re: Blank page error

Post by tbackoff » Sat Sep 25, 2010 11:40 am

barbosay wrote:I can upload the new version directly?
Follow these instructions. *NOTE: Before proceeding backup all files and the database.*
  • Upload all new files from a download of the full version, EXCEPT for config.php, the /images and /files folders.
  • Go to yoursite.com/forumfolder/install/database_update.php
  • Let that run and then delete the install folder.
  • You now have a new up to date board containing all your users and posts but without any MODs that you might have had installed.
Make sure you use an FTP program like FileZilla.
Flying is the second best thrill to cheerleaders; being caught is the first.

barbosay
Registered User
Posts: 5
Joined: Sat Sep 25, 2010 1:39 am

Re: Blank page error

Post by barbosay » Sat Sep 25, 2010 4:20 pm

Dear t_backoff,

I already do it and works great!

barbosay
Registered User
Posts: 5
Joined: Sat Sep 25, 2010 1:39 am

Re: Blank page error

Post by barbosay » Sat Sep 25, 2010 7:17 pm

I only have a problem, the theme have some error as you can see here:

Image

and

Image

I only reload the folders you tell me. Thanks for all your help.

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