ERROR 500 on UCP logout and PM since update 3.2.7

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GoBieN
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Posts: 546
Joined: Fri Mar 05, 2004 5:22 pm
Location: Belgium
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ERROR 500 on UCP logout and PM since update 3.2.7

Post by GoBieN »

Support Request Template
What version of phpBB are you using? phpBB 3.2.7
What is your board's URL? https://forum.allesamerika.com
Who do you host your board with? MonsterMegs
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.5
What extensions do you have installed? AccessNotification by SiteGuarding.com 1.0.0
Ban Hammer 1.0.8
Board Announcements 1.1.0
Board Rules 2.1.1
Change Post Time 1.0.1
Clipboard Image 2.0.0
Cron Status 3.1.3-dev
External Links Open in New Window 1.0.6
Forum Disclaimer 1.0.0
Forum Legend 2.0.0
gn36 - Customize first post edit permissions 1.2.2-dev
Google Analytics 1.0.4
Google Search 2.6.3
Insert Template Code 0.1.0
Lightbox 2.0.1
LMDI Multilinks 2.0.3
Log failed logins 1.0.1
Modbreak 1.1.0
Modern quote 1.0.1
No quote last post 1.0.5
Obscure Contact Us 3.2.2
Pages 2.0.3
phpBB3 SEO Sitemap 1.1.1
phpBB Media Embed PlugIn 1.1.1
Precise Similar Topics 1.5.2
Pretty Topic 1.0.0
Privacy policy 2.1.0-rc7
Private Message Box Status Bars 2.0.2
Quoted where 1.0.2
Scroll To Top 1.0.1
SEO Metadata 1.0.1-RC2
Simple mentions 1.0.5
Stop Forum Spam 1.1.9
Upload Extensions 3.2.0-RC
Upload Extensions Updater 1.1.0
User Merge 1.0.4
What styles do you currently have installed? prosilver
What language(s) is your board currently using? NL, EN
Which database type/version are you using? MariaDB
What is your level of experience? Comfortable with PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I updated the board to 3.2.7 from 3.2.5 using the automatic update package.
Please describe your problem. Since the update 1 user (that I know off) out of a thousand active users (give or take) has the problem that everytime he tries to log-out he gets a internal server error 500. The same when he clicks the PM link. In both cases the ucp.php page.
Of course it's a veteran users with thousands of posts on the board.

I'm trying to find anything in the server logs but no success so far.

The user has tried multiple browsers (Edge, Chrome) and even tried on a different computer. So not cookie related.

Anyone else have this issue or useful tips?
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warmweer
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Posts: 4505
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium

Re: ERROR 500 on UCP logout and PM since update 3.2.7

Post by warmweer »

GoBieN wrote:
Sun Aug 25, 2019 7:38 pm
Do you have any MODs installed? No
No mods, then you should certainly not use the autoupdate method.
https://www.phpbb.com/support/documents ... n=3#update
Update again using the fullpackage, and make sure that in /store, all migrations.xxx io_lock. lock and config_install.xxx are removed (don't remove any backups you made) and empty the /cache but for index.htm and .htaccess
We should embrace problems, without which there wouldn't be any solutions.
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GoBieN
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Posts: 546
Joined: Fri Mar 05, 2004 5:22 pm
Location: Belgium
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Re: ERROR 500 on UCP logout and PM since update 3.2.7

Post by GoBieN »

I have made some slight code changes myself.
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canonknipser
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Location: Germany
Name: Frank Jakobs
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Re: ERROR 500 on UCP logout and PM since update 3.2.7

Post by canonknipser »

GoBieN wrote:
Mon Sep 02, 2019 7:23 pm
some slight code changes
= mods (Modifications)
Greetings, Frank
phpbb.de support team member
English is not my native language - no support via PM or mail
New arrival - Extensions and scripts for phpBB
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warmweer
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Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium

Re: ERROR 500 on UCP logout and PM since update 3.2.7

Post by warmweer »

GoBieN wrote:
Mon Sep 02, 2019 7:23 pm
I have made some slight code changes myself.
Which files? and which edits.
We should embrace problems, without which there wouldn't be any solutions.
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GoBieN
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Posts: 546
Joined: Fri Mar 05, 2004 5:22 pm
Location: Belgium
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Re: ERROR 500 on UCP logout and PM since update 3.2.7

Post by GoBieN »

These edits had been made long ago. Such as auto-language detect code. Might still have some header changes in the template files.

I was able to trace back the problem to the British English language files. Since almost all my users use Dutch they didn't have the issue.
I have re-uploaded the language files for British English and will check.
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