Still waiting on the domain transfers to take place, which I've been told would be a while, unfortunately. In the meantime, I thought you may be interested in the call I received yesterday.
We received an after-hours call from Bluehost Support - the first time that they've actually called us. The call was for our general counsel, and somehow ended up on our web designer's line. She forwarded it to me, since our lawyer was at home. I explained that I was the company's president and would handle the call.
"Alright. May I have the last four characters of your password?"
I actually paused for a second. "Well, no. I don't give passwords to anyone when I do not initiate the call. Partial or otherwise."
"Well, she wrote this to us, and it sounds like a very urgent matter."
an urgent matter. She wrote that to you last week."
"Okay...uh...well, we'd like to proceed with the solution..."
"I'm afraid the time for that has passed. The forums have been down for over two weeks. We've already cancelled our service and requested transfer of the domains and data to another host."
This time, he paused for a second. "I see. Well, I'll have to tell my manager that you were unable to verify your account."
Somehow, I kept my composure. "You may tell your manager what you wish. Good evening."
At this point, I'm just going to get them in my rear-view as swiftly as I can, but really, I think everyone should be aware what their level of "service" is.