ACP tabs not working and PM error message

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fpena911
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ACP tabs not working and PM error message

Post by fpena911 »

Last year I ran into a problem where clicking on my inbox was redirecting me to the index page of my forum:

viewtopic.php?t=2605141

I don't remember exactly what I did but I was able to resolve it. Well the problem cropped back up again so in the process of troubleshooting I was playing with different admin settings including the "System" tab where I modified the Inbox module but then saved it back to its default state.

Today I got a report from a user that anytime they try to access the inbox they get the following error screen:

General Error
Module not accessible

BACKTRACE

FILE: (not given by php)
LINE: (not given by php)
CALL: msg_handler()

FILE: [ROOT]/includes/functions_module.php
LINE: 565
CALL: trigger_error()

FILE: [ROOT]/ucp.php
LINE: 440
CALL: p_master->load_active()

I expected to be able to go back into the ACP and see what everything looks like but instead each tab I click on just keeps me at the main ACP screen.

It appears something got corrupted and I'm not sure how to get out of this issue. Any ideas? Thanks in advance!
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MarkDHamill
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Re: ACP tabs not working and PM error message

Post by MarkDHamill »

Try purging the cache. Like rebooting Windows, sometimes it will solve a mysterious problem. Worth a try.
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janus_zonstraal
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Re: ACP tabs not working and PM error message

Post by janus_zonstraal »

Updating your board once a while can't harm it ;)
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fpena911
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Re: ACP tabs not working and PM error message

Post by fpena911 »

MarkDHamill wrote: Thu Jun 30, 2022 2:04 am Try purging the cache. Like rebooting Windows, sometimes it will solve a mysterious problem. Worth a try.
I've done that both with Cloudflare and within phpBB. No luck yet.
janus_zonstraal wrote: Thu Jun 30, 2022 10:28 am Updating your board once a while can't harm it ;)
I'm using a modified theme so I was a bit hesitant to modify something that was still working properly. But I may be forced to upgrade now because of this issue.
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david63
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Re: ACP tabs not working and PM error message

Post by david63 »

fpena911 wrote: Wed Jun 29, 2022 10:24 pm Any ideas?
Restore the backup that you made before you made the changes. You have got a backup haven't you?
David
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fpena911
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Re: ACP tabs not working and PM error message

Post by fpena911 »

david63 wrote: Thu Jun 30, 2022 2:40 pm
fpena911 wrote: Wed Jun 29, 2022 10:24 pm Any ideas?
Restore the backup that you made before you made the changes. You have got a backup haven't you?
I do have backups but what if the change was made to the database? If so I don't want to lose the activity that took place since then.

So I have no issue restoring what I have in my file system. But unless I can isolate the restore to specific tables that don't affect the user experience, I'd rather not go that route unless that is the absolute last resort.
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warmweer
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Re: ACP tabs not working and PM error message

Post by warmweer »

fpena911 wrote: Thu Jun 30, 2022 6:24 pm I do have backups but what if the change was made to the database? If so I don't want to lose the activity that took place since then.
Basically you're saying you don't have (a complete) backup.Yet there's a Knowledge Base containing info concerning many aspects of board maintenance (including backups).
Forum Backup Instructions
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fpena911
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Re: ACP tabs not working and PM error message

Post by fpena911 »

warmweer wrote: Thu Jun 30, 2022 7:10 pm
fpena911 wrote: Thu Jun 30, 2022 6:24 pm I do have backups but what if the change was made to the database? If so I don't want to lose the activity that took place since then.
Basically you're saying you don't have (a complete) backup.Yet there's a Knowledge Base containing info concerning many aspects of board maintenance (including backups).
Forum Backup Instructions
I have daily backups through cpanel that copy the file system and the database. They are stored over a 7-day rolling basis so I'm covered.

But my point is that the problem took place a couple of days ago, since this issue only affected my admin console there is still the usual level of activity and postings taking place within my forum. So my concern is that if I restore a backup, I lose the activity that has taken place.
fpena911
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Re: ACP tabs not working and PM error message

Post by fpena911 »

Well it has to be a setting on my database as I just updated my forum to 3.3.8 and the problem still exists.
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janus_zonstraal
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Re: ACP tabs not working and PM error message

Post by janus_zonstraal »

Have a look into the _modules table from your database.
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fpena911
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Re: ACP tabs not working and PM error message

Post by fpena911 »

Just wanted to close this out...

Found out there were some caching modules causing issues from an ad platform.

I have a pretty complex environment with Wordpress and phpBB sharing one space. Going to reconfigure things to keep them in their own separate areas here soon to eliminate these types of issues.

Thanks everyone for helping with your suggestions!
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