One.com Scan to Mail fail

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joshuadenmark
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One.com Scan to Mail fail

Post by joshuadenmark »

Hi to all

Our company uses one.com smtp server to send scan from our copier (Ricoh) it has worked seamless, but suddenly it fails. Giving SSL negotiation error in the scan log on copier. Scan use port 465, SSL activated.

We have contacted one.com support from 15 dev 2022 and punked them for answers, but nothing happens.

Altering the port to 25 turning off SSL there is no problem.

Tried gmail SMTP and Gigahost SMTP both of these services woks on SSL port 465.

The problem is occurring all over Scandinavia.

Any ideas?

-Peter
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HiFiKabin
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Re: One.com Scan to Mail fail

Post by HiFiKabin »

Have you tried port 587?

I'm not saying it will cure the issue but its worth a shot.

(It was suggested by my hosts for another issue I was having)
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joshuadenmark
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Re: One.com Scan to Mail fail

Post by joshuadenmark »

Thanks for the fast reply.

Yes port 587 tried without any luck 😞
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HiFiKabin
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Re: One.com Scan to Mail fail

Post by HiFiKabin »

Sorry it didn't work but as I said it was a longshot.

Over to someone else
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joshuadenmark
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Re: One.com Scan to Mail fail

Post by joshuadenmark »

I appreciate your advice, thanks 😊
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