Forgot password is not opening any page.

Get help with installation and running phpBB 3.3.x here. Please do not post bug reports, feature requests, or extension related questions here.
Post Reply
muruganc
Registered User
Posts: 3
Joined: Fri Jan 20, 2023 5:38 am

Forgot password is not opening any page.

Post by muruganc »

Support Request Template
What version of phpBB are you using? phpBB 3.3.9
What is your board's URL? https://hub.botvfx.com/
Who do you host your board with? Internally Hosted.
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What extensions do you have installed? Automatic Topic Subscription 1.1.0
Board Announcements 1.1.1
Board Rules 2.1.3
Collapsible Forum Categories 2.0.1
Login Required 1.1.1
Mailing List 2.0.0
Mass Notification 1.0.4
Pages 3.0.0
Selective mass emails 1.0.10
VigLink
What styles do you currently have installed? prosilver
What language(s) is your board currently using? English
Which database type/version are you using? MariaDB
What is your level of experience? New to PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Nothing
Please describe your problem. When clicking the "I forgot my password", there is no page( reset password) coming and asking the details required for resetting the password. All it does is that reload itself.
Generated by SRT Generator
User avatar
warmweer
Jr. Extension Validator
Posts: 11234
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium
Contact:

Re: Forgot password is not opening any page.

Post by warmweer »

muruganc wrote: Fri Jan 20, 2023 5:46 am Support Request Template

What is your board's URL? https://hub.botvfx.com/

Generated by SRT Generator
cannot find server
Spelling is freeware, which means you can use it for free.
On the other hand, it is not open source, which means you cannot change it or publish it in a modified form.


Time flies like an arrow, but fruit flies like a banana.
muruganc
Registered User
Posts: 3
Joined: Fri Jan 20, 2023 5:38 am

Re: Forgot password is not opening any page.

Post by muruganc »

The site can't be accessible in internet since it is hosted in LAN network.
muruganc
Registered User
Posts: 3
Joined: Fri Jan 20, 2023 5:38 am

Re: Forgot password is not opening any page.

Post by muruganc »

Any update Please?
User avatar
warmweer
Jr. Extension Validator
Posts: 11234
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium
Contact:

Re: Forgot password is not opening any page.

Post by warmweer »

muruganc wrote: Wed Feb 01, 2023 4:33 am Any update Please?
Not much to go by with the information supplied.

Standard action to undertake is this situation = clear board and browser cache
Check your cookie settings.
Check the extensions (compatibility with 3.3.9) and try with all extension disabled and enable them 1 at a time (to be honest I don't think the problem is caused by an extension).

Does everything else (apart from the forget password) function as intended?

Also AFAIR the reset password sends a mail with a link to reset the password. Could it be that you don't receive any mail because it isn't sent? (which is usually expected on a sandboxed board).
Spelling is freeware, which means you can use it for free.
On the other hand, it is not open source, which means you cannot change it or publish it in a modified form.


Time flies like an arrow, but fruit flies like a banana.
Post Reply

Return to “[3.3.x] Support Forum”