Failed to obtain latest version?

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Jx80
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Failed to obtain latest version?

Post by Jx80 »

Logging into the ACP, I'm greeted with:

Failed to obtain latest version information.
Connection timed out

What does this mean?
Last edited by Mick on Wed May 31, 2023 9:34 am, edited 1 time in total.
Reason: Solved.
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Re: Failed to obtain latest version?

Post by ssl »

Download the latest version on the download page
If there are install_config.php, *.lock or migration* files in the /store folder, delete them.

After follow this guide to update your board: https://www.phpbb.com/support/docs/en/3 ... date_full/
Sorry for my English ... I do my best!

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Mick
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Re: Failed to obtain latest version?

Post by Mick »

Jx80 wrote: Tue May 30, 2023 4:44 pmWhat does this mean?
viewtopic.php?p=13074696#p13074696
  • "The more connected we get the more alone we become" - Kyle Broflovski©
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Jx80
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Re: Failed to obtain latest version?

Post by Jx80 »

Mick wrote: Tue May 30, 2023 5:20 pm
Jx80 wrote: Tue May 30, 2023 4:44 pmWhat does this mean?
viewtopic.php?p=13074696#p13074696
I read that topic (it came up earlier when I googled the issue). So it's an issue on phpbb's end?
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Mick
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Re: Failed to obtain latest version?

Post by Mick »

No it looks like the host end, try the suggested tests they should point to the actual reason why - fsock etc.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
Jx80
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Re: Failed to obtain latest version?

Post by Jx80 »

Mick wrote: Tue May 30, 2023 6:10 pm No it looks like the host end, try the suggested tests they should point to the actual reason why - fsock etc.
Okay I will open a support ticket.

This error message doesn't impact the functionality of the board at all, right? It's just a convenience thing to see what the version is?

I ran the script from that link and got "connection timed out".
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Mick
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Re: Failed to obtain latest version?

Post by Mick »

Jx80 wrote: Wed May 31, 2023 5:58 amIt's just a convenience thing to see what the version is?
Correct.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
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Re: Failed to obtain latest version?

Post by Jx80 »

My host replied and said that the phpbb version server was not responding to ipv6 traffic. They gave me some technical info that they suggested I pass along to phpBB staff. Do you know how I can get in touch with someone?
Last edited by Mick on Fri Jun 02, 2023 8:19 am, edited 1 time in total.
Reason: Removed unnecessary full quotes.
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Mick
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Re: Failed to obtain latest version?

Post by Mick »

Probably Paul on the infrastructure team would be your best bet.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
Jx80
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Re: Failed to obtain latest version?

Post by Jx80 »

Thanks Mick, I wasn't sure how to get a hold of Paul directly so I sent an email to the address on the contact page.
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Re: Failed to obtain latest version?

Post by Paul »

The right place would be to report it in the website bug tracker at https://tracker.phpbb.com and provide as much as possible information you have
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Re: Failed to obtain latest version?

Post by Jx80 »

Thanks for the link for future reference! This problem seems to be resolved as this is working again now.
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Re: Failed to obtain latest version?

Post by Jx80 »

It was working for a couple days and now it's not working again. Will submit a ticket on that link.
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