Front Page Not Loading + Extensions not showing [Solved]

[Mick]

Those errors look like a WP issue to me and most of them are from January. Do you know what your host meant by using WP so that they can help you?

Incidentally, I notice you’re using nginx. When you installed phpBB did you use the nginx.sample.conf? I believe there’s a copy of this in the download package.

[nomadic one]

Those errors look like a WP issue to me and most of them are from January. Do you know what your host meant by using WP so that they can help you?


Incidentally, I notice you’re using nginx. When you installed phpBB did you use the nginx.sample.conf? I believe there’s a copy of this in the download package.

They asked if I was working on WP and I clarified that I was using phpBB. Their response was that I should be using WP as they (Bluehost) can assist with WP issues, but that they don't help with third parties or phpBB. They largely ignored that I was only asking for the server logs as requested by phpBB support and wasn't seeking help otherwise.

I'm not sure about the nginx. warmweer would be correct that I did a different installation and that could be part of why I'm experiencing this issue. I don't know what the nginx is, honestly. I quite literally just uploaded files in the host based off of tutorial videos. The site worked for about a week and then started just giving the blank white screen, so I'm not sure what happened.

[Mick]

Incidentally, I notice you’re using nginx. When you installed phpBB did you use the nginx.sample.conf? I believe there’s a copy of this in the download package.

[nomadic one]

I'm not sure about the nginx. warmweer would be correct that I did a different installation and that could be part of why I'm experiencing this issue. I don't know what the nginx is, honestly. I quite literally just uploaded files in the host based off of tutorial videos. The site worked for about a week and then started just giving the blank white screen, so I'm not sure what happened.

Sorry, I saw your edit after I'd replied. I'll give responses a few minutes in case there are other edits. This is to the nginx bit though.

[Mick]

The issues you’re seeing could well be down to a failed nginx installation.

How many users and posts do you have?

[nomadic one]

The issues you’re seeing could well be down to a failed nginx installation.

How many users and posts do you have?

I'll take any tips on trying to do a proper nginx installation then and see if that helps, if you don't mind?

As for users, it's just my account and another administrator that hasn't done anything yet (outside of adding "left" "right" "justify" type stuff for posting options). As for posts, there's just the generic "this is your general board and forum" welcome post that was auto-generated. We intended to get the site set up properly before actually posting on there

[Mick]

In that case I’d be inclined to delete what you have already and re-install in an Apache (or similar Linux based software) installation. You may have to ask your host but I see they offer Apache.

[nomadic one]

In that case I’d be inclined to delete what you have already and re-install in an Apache (or similar) installation. You may have to ask your host but I see they offer Apache.

I have no idea what that is, but I'll do my best to find guides to figure it out. Thank you!

[Mick]

There is supplied Apache documentation on your host site but it might be easier to ask your host to do it for you it’s literally five minutes work.

[nomadic one]

I will definitely give that a try!
I really appreciate everyone's help and patience with my problems so far. Fingers crossed I'll be out of your hair soon though!

Would I need to remove the phpBB before I contact them, do you think?

[P_I]

A data point to offer.

I have sites running on Bluehost shared hosting and it is my belief that they use nginx as some sort of front-end load-balancing/caching/reverse-proxy at the server configuration level that is NOT configurable by the phpBB board admin.

From the phpBB board admin perspective the site is running on Apache.

The OP should likely be able to find their PHP log file in the board's root directory in the file error_log.

[nomadic one]

Bluehost support said they aren't authorized to help and to contact the developer.

A data point to offer.

I have sites running on Bluehost shared hosting and it is my belief that they use nginx as some sort of front-end load-balancing/caching/reverse-proxy at the server configuration level that is NOT configurable by the phpBB board admin.

From the phpBB board admin perspective the site is running on Apache.

The OP should likely be able to find their PHP log file in the board's root directory in the file error_log.

Is there a third spot for error logs? I've provided server error logs from the cpanel and I've checked in phpBB's ACP and found no error logs listed under Maintenance > Error Logs. I'm sorry to ask for further clarification but is this found in the phpBB admin control panel or in Bluehost's cPanel (and if so, where should I look to find it?)

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Uninstalled phpBB successfully, but now I have to try to understand the installation instructions. Based on what I think I'm understanding, I have to manually create a database in my cPanel before I can upload it? I'm seeing mixed feedback on other support threads on whether or not you should use the cPanel in order to upload files.I have downloaded an FTP but I really don't understand how to use it. When I did finally manage to add an extension to the phpBB board prior to uninstalling, it was through the cPanel and it was the only way that the extension was showing up for me in the ACP, so I'm skeptical about using the FTP in the first place.

[nomadic one]

This topic can be marked as solved! I'm editing the title as well to reflect that!

I've spent most of today with the handy ol' Google to look up....pretty much everything terminology-related, but I've successfully installed phpBB (the proper way this time) and an extension and everything looks like it ought to! (Fingers crossed the site doesn't go back to the white screen of death again in a week LOL)

My only feedback is that a lot of the manual, user guides, and responses assume that you have at least a bit of knowledge about coding, web design, etc., which obviously makes it challenging for anyone picking this up for the first time.
However, you all were very patient with my many questions & general lack of knowledge and I greatly appreciate all the help you've given!