ERROR while updating from 3.3.10 to 3.3.12 PLEASE HELP

[Jabinforum]

HI,

Any help is very welcome. I've been trying to update my forum from 3.3.10 to 3.3.12 all day, together with my hosting, with no luck.

I keep getting errors, which we have managed to tackle so far. Only this is one that I, even my hosting, don't know what to do with. Can someone PLEASE help?
See the error message below, thanks in advance!

I may have entered the wrong password or ... information, but I do not see any way to change this.

Code: Select all

General Error:SQL ERROR [ mysqli ]MySQL server has gone away [2006]SQLINSERT INTO phpbb_log (user_id, log_ip, log_time, log_operation, log_type, log_data) VALUES ('1', '2001:1c02:2013:ef0:30eb:216:cfdb:274', 1717849022, 'LOG_ERROR_EMAIL', 2, 'a:1:{i:0;s:186:\"EMAIL/SMTP/install/app.php/installCould not get mail server response codes.BacktraceConnecting to smtp.hostinger.com:465\";}') in file /home/u643190560/domains/jabin.nl/public_html/ForumsJabin/phpbb/db/driver/driver.php on line 1031

I hope someone can help.

Sincerely,

Jabinforum

[rxu]

As a workaround, you can temporarily disable board-wide emails in ACP/Email settings before updating and try again.

[Jabinforum]

Hi rxu,

Thank you for your reply.

We finally managed to complete the update. I finally deleted all files, reinstalled them, and deleted extensions that gave an error, and from there the error disappeared by itself.

I can now add (or update) all extensions and styles to the forum again and hopefully, I will have no more errors.
I will further investigate where I can change the SMTP email data.

But, thank you for your reply.