Cannot register new users

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Drew24
Registered User
Posts: 24
Joined: Wed Sep 22, 2010 11:25 pm

Cannot register new users

Post by Drew24 »

Hello i have just transferred my forum from freeforums.org to host gator which runs the phpbb 3.07 admin panel. For some reason now no one can register to the forum. Every time you try to sign up it asks you to agree to the terms and then asks for the account information. Then once you fill that information in it goes back to the agree to the terms and just keeps going around and around. I contacted host gator support and they said that everything on the servers end looks fine but it could be the coding. They tired to do some trouble shooting with me and basically enabled cookies on the admin control panel. Once they did that i cannot login to my forum because it keeps directing me back to logging in. When i told the tech guy what happen he hung up on me. Now im stuck because i cannot get back into my control panel to change the cookies information and i still cannot register a new user to the forum. Any advice or input would be greatly appreciated
Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Cannot register new users

Post by Pit$Bull »

Please fill out the Support Request Template Generator and post it back here to enable us to assist you better.
Drew24
Registered User
Posts: 24
Joined: Wed Sep 22, 2010 11:25 pm

Re: Cannot register new users

Post by Drew24 »

Support Request Template
What version of phpBB are you using? phpBB 3.0.7
What is your board's URL? http://southwestfbody.com
Who do you host your board with? Hostgator.com
How did you install your board? Someone else installed my board for me
Is your board a fresh install or a conversion? Fresh Install
Do you have any MODs installed? No
Is registration required to reproduce this issue? Yes
What styles do you currently have installed? prosilver2
What language(s) is your board currently using? Britain- English
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
When did your problem begin? Problem began once freeforums.org transferred my content over to the hostgator hosting server.
Please describe your problem. When you try to register to the forum it asks you to agree to the terms then asks you to fill out the information. Once you submit the registration form it directs you back to the agree to terms it does the over and over again and wont let you sign up.

Also i cannot log in now due to host gator tech told me to enable cookies and now every time i log in it redirects and says to log in again and now i cant even get into my admin control panel.
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soumik
Registered User
Posts: 486
Joined: Tue Nov 06, 2007 7:27 pm
Contact:

Re: Cannot register new users

Post by soumik »

Since you haven't installed any mods, it'll be safe to do a complete reinstall and upgrade to 3.0.7-PL1 at the same time. That should also resolve your issues.

*NOTE: Before proceeding backup all files and the database.*
  • Upload all new files from a download of the full version, EXCEPT for config.php, the /images and /files folders.
  • Go to yoursite.com/forumfolder/install/database_update.php
  • Let that run and then delete the install folder.
  • You now have a new up to date board containing all your users and posts.
Now download your style for 3.0.7-PL1 and re-install it.
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Drew24
Registered User
Posts: 24
Joined: Wed Sep 22, 2010 11:25 pm

Re: Cannot register new users

Post by Drew24 »

Will i lose anything on my forum like all of my members posts ec?
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soumik
Registered User
Posts: 486
Joined: Tue Nov 06, 2007 7:27 pm
Contact:

Re: Cannot register new users

Post by soumik »

You'll lose nothing if you follow my post exactly.
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Drew24
Registered User
Posts: 24
Joined: Wed Sep 22, 2010 11:25 pm

Re: Cannot register new users

Post by Drew24 »

Im just really confused how to upload and install things on my file manager
Pit$Bull
Former Team Member
Posts: 23099
Joined: Sat Dec 02, 2006 4:08 pm
Name: Can't Remember

Re: Cannot register new users

Post by Pit$Bull »

You should not use file manager.
Use FTP to upload files to the server with an FTP client such as FileZilla

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