HTTP error 500 (unable to handle this request)

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mintaka
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HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 2:02 pm

The site's host is working perfectly and this error message has been popping up for about two hours, which makes me think there's something wrong on the back end. But I have no idea what! I'm unable to get to the ACP but I do have the site's FTP open in FileZilla. Whenever I try to go to my site, I get this error message:

This page isn’t working
[site] is currently unable to handle this request.
HTTP ERROR 500

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david63
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Re: HTTP error 500 (unable to handle this request)

Post by david63 » Sun Aug 05, 2018 2:05 pm

What do your server error logs say?
David
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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 2:14 pm

david63 wrote:
Sun Aug 05, 2018 2:05 pm
What do your server error logs say?
How would I find those?

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Re: HTTP error 500 (unable to handle this request)

Post by david63 » Sun Aug 05, 2018 2:29 pm

mintaka wrote:
Sun Aug 05, 2018 2:14 pm
david63 wrote:
Sun Aug 05, 2018 2:05 pm
What do your server error logs say?
How would I find those?
You should be able to access them from your hosting control panel - failing that ask your hosts for them/where they are
David
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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 2:33 pm

david63 wrote:
Sun Aug 05, 2018 2:29 pm
mintaka wrote:
Sun Aug 05, 2018 2:14 pm
david63 wrote:
Sun Aug 05, 2018 2:05 pm
What do your server error logs say?
How would I find those?
You should be able to access them from your hosting control panel - failing that ask your hosts for them/where they are
I found the error log but there are no listed error messages.

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Lumpy Burgertushie
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Re: HTTP error 500 (unable to handle this request)

Post by Lumpy Burgertushie » Sun Aug 05, 2018 2:41 pm

in your ftp see if there is a file named error.log either in your phpbb directory or the public_html directory.

if so, download it to your computer and open it in a good text editor and show us the last few most recent lines ( they are dated )


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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 4:02 pm

; Windows: \path1') in /home/fireandb/public_html/phpbb/class_loader.php on line 160
[05-Aug-2018 12:30:09 UTC] PHP Fatal error: require(): Failed opening required './ext/alfredoramos/simplespoiler/event/listener.php' (include_path='.
;
; Windows: \path1') in /home/fireandb/public_html/phpbb/class_loader.php on line 160
[05-Aug-2018 13:18:09 UTC] PHP Fatal error: require(): Failed opening required './ext/alfredoramos/simplespoiler/event/listener.php' (include_path='.
;
; Windows: \path1') in /home/fireandb/public_html/phpbb/class_loader.php on line 160
[05-Aug-2018 13:57:00 UTC] PHP Fatal error: require(): Failed opening required './ext/alfredoramos/simplespoiler/event/listener.php' (include_path='.
;
; Windows: \path1') in /home/fireandb/public_html/phpbb/class_loader.php on line 160
[05-Aug-2018 14:26:30 UTC] PHP Fatal error: require(): Failed opening required './ext/alfredoramos/simplespoiler/event/listener.php' (include_path='.
;
; Windows: \path1') in /home/fireandb/public_html/phpbb/class_loader.php on line 160
[05-Aug-2018 14:26:34 UTC] PHP Fatal error: require(): Failed opening required './ext/alfredoramos/simplespoiler/event/listener.php' (include_path='.
;
; Windows: \path1') in /home/fireandb/public_html/phpbb/class_loader.php on line 160

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david63
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Re: HTTP error 500 (unable to handle this request)

Post by david63 » Sun Aug 05, 2018 4:33 pm

There's your answer - you have a problem with the simple spoiler extension. Disable that extension.
David
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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 6:13 pm

david63 wrote:
Sun Aug 05, 2018 4:33 pm
There's your answer - you have a problem with the simple spoiler extension. Disable that extension.

That extension was deleted before the issues with the http error popped up.

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Re: HTTP error 500 (unable to handle this request)

Post by stevemaury » Sun Aug 05, 2018 6:16 pm

Then it was not done correctly. Reinstall it and follow the instructions for disabling on the extensions page in the ACP.
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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 6:44 pm

That fixed the error message but the homepage of my site now looks like this instead of loading the forums.

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janus_zonstraal
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Re: HTTP error 500 (unable to handle this request)

Post by janus_zonstraal » Sun Aug 05, 2018 8:06 pm

Can you click on the phpbb link?
Sorry! My English is bat ;) !!!

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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 8:10 pm

Both links are clickable, the phpbb one leads me to the front page of my forum, but it doesn't have the theme enabled even after I've tried changing it in the ACP. Clicking on a preview for the skin on my board makes it look like this.

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Re: HTTP error 500 (unable to handle this request)

Post by janus_zonstraal » Sun Aug 05, 2018 8:12 pm

Please give us a link to your board.
Sorry! My English is bat ;) !!!

mintaka
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Re: HTTP error 500 (unable to handle this request)

Post by mintaka » Sun Aug 05, 2018 8:18 pm

Main page can be found here.

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