Can't load forum - 504 Gateway Time-out

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Lumpy Burgertushie
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Re: Can't load forum - 504 Gateway Time-out

Post by Lumpy Burgertushie » Sun Jan 13, 2019 4:43 pm

thanks, that all looks good. I was wondering if there was something wrong with that file.


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david63
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Re: Can't load forum - 504 Gateway Time-out

Post by david63 » Sun Jan 13, 2019 5:28 pm

My guess is that the host are looking for an upgrade to another package. Ask them if another package would have more resources and then either upgrade ot look for another host.
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dwbrown
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Re: Can't load forum - 504 Gateway Time-out

Post by dwbrown » Mon Jan 14, 2019 10:39 am

Not sure why, it's got a very low footfall as a forum.

Hardly a resource sucker I'd have thought with on average of a handful of people visiting every other day.

Can't imagine it would cause a 20GB i386 20Mhz File Server to bat an eyelid, let alone what hosts are running these days !

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Re: Can't load forum - 504 Gateway Time-out

Post by david63 » Mon Jan 14, 2019 11:19 am

It is a well known ploy by hosts to get you to upgrade - they "tweak" a few settings so that sites have problems and when they upgrade it is just like magic, everything works again.

Have you asked them what the options are to get your board working again?
David
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Re: Can't load forum - 504 Gateway Time-out

Post by dwbrown » Mon Jan 14, 2019 8:12 pm

Latest Reply..... again surprising reply due to the forum having a footfall similar to a well hidden rural library with limited opening hours ! 5-10 visits a day with the last post being made on the 10th of Jan.

Dear Dave

I have referred this case to our engineers and they have advised that we need to move your website to the Ceph storage since your website is using NFS storage which is not suitable for the current server utilized.

Before the process will be initiated, we need to confirm from you that you have backed up the files. The migration will also take time to complete which might take up to 24 hours. We would suggest doing the process by the weekend if it suits you but if you need this ASAP then just inform us.

This advise has been provided by a forum administrator himself which suggests that Shared servers wouldn't be enough for a forum. We need your confirmation before we start the process.

Best regards,

Reynaldo
Fasthosts Customer Support

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Lumpy Burgertushie
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Re: Can't load forum - 504 Gateway Time-out

Post by Lumpy Burgertushie » Mon Jan 14, 2019 8:27 pm

yep, looks like either they don't have a clue what they are doing. or they simply want you to upgrade your service.

I would make backups of everything especially the database(s) and get a new host as soon as you can.

not sure what "Ceph storage since your website is using NFS storage" means at all. what is ceph storage and what is NSF storage? never heard of those two things and I have been doing this stuff for over 20 years.


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Re: Can't load forum - 504 Gateway Time-out

Post by dwbrown » Mon Jan 14, 2019 10:48 pm


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AbaddonOrmuz
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Re: Can't load forum - 504 Gateway Time-out

Post by AbaddonOrmuz » Tue Jan 15, 2019 1:01 am

dwbrown wrote:
Mon Jan 14, 2019 8:12 pm
I have referred this case to our engineers and they have advised that we need to move your website to the Ceph storage since your website is using NFS storage which is not suitable for the current server utilized.
:lol:

The filesystem can't cause server timeouts, server configuration can and will, changing to Cepth will make no difference at all if they're using the same configuration to serve files.
dwbrown wrote:
Mon Jan 14, 2019 8:12 pm
Shared servers wouldn't be enough for a forum
See? they're just trying to upgrade your plan or use a VPS/dedicated server.

I would suggest to change hosting provider as soon as possible. I agree with Lumpy, it seems that they don't know what they're doing.
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