3.3 update - update page not loading

[Lumpy Burgertushie]

if you have a complete new set of 3.3.0 files in that new folder and the folder named install is there and your config.php file is pointing to the old database then when you go to forum30/install
you should be seeing the install page with the update tab.
if you click on that tab you should be able to click through to the update database only page and then click submit or update or whatever the button at the bottom says.

if you are getting an error during any of that process post the error here again please.

robert

[garyh20]

Yes, that's exactly the scenerio. However, clicking the update button will result in the following.

pic1.jpg

pic2.jpg

and if I refresh the page on the 500 error, it becomes a 404 error.

[Lumpy Burgertushie]

that is a server error.
best thing would be to go to your hosting control panel and find the error log.

find that error and post it here for us to see.

and/or contact your host and ask them what the problem is.


robert

[warmweer]

Is it possible your /store contains some migrationsxxx, install_config.php and or io.lock.lock.
If so, delete those, and delete everything in/cache except for .htaccess and Index.htm.

If that doesn't work, I suspect your 3.0 database wasn't sanitised properly, in which case you should reinstall your 3.0 and use the Support Toolkit before attempting an upgrade.

If that doesn't get your started and your 3.0 was truly sanitised, try to install a brand new board (in a new directory) : if that gives the same error then it's clear there's something fishy with the host setup.
BTW how large is your 3.0 database?

[garyh20]

Lumpy B:
I haven't been able to find an error log in my control panel, and the host has replied saying there isn't an error log. I'm surprised by that

They're taking a few days to get back to me. Just asked me to change php version, but I've been trying various versions with the same error, so that's not the issue.


Warmweer:
In the end I did start with a brand new directory, and new files, except for config.php, and the same error remains.

It does appear to be something either weird with the server setup.

I am using an alias on my domain, but have tried both domains and the same thing happens.

[garyh20]

<deleted>

[exxos]

I'm having the same problem while trying to update from 3.3.0 to the latest version

It started out that I could no longer login. It's a forum which is just a archive, so I have not logged in for a long time. Now just kept getting "The submitted form was invalid. Try submitting again" when trying to log in.. After going through all the forum threads in trying to resolve it, I basically gave up and decided to just update the forum to see that would fix it..

However when I go to the install page, the main page does appear.. But when I click on anything it just goes to a page like "/install/app.php/update" then 404 not found.

I deleted all the folders it said to delete and uploaded the new files multiple times. Cleared caches , I just have no idea how to fix this problem

The forum had been working fine for years, I assume some server update has prevented it from working, hence why I was trying to update to see that would fix it..

Does anyone have any ideas actually how to fix these problems ?

[exxos]

I think part of the problem could be the nginx config.. I copied the settings over from my working forum (changed the path) but now I get this.

Capture.PNG

So I don't know if I'm actually making it better or worse at this point

Likely I will get moaned at for posting server related stuff so I assume that is the problem but no idea what.

EDIT:
Now I think about it this seems a familiar problem when I updated my other board a few years back and I had to create the tables manually.. Now to find the notes I made when I updated the board last time ...

[exxos]

It seems I am back on my board finally!

I had to run

Code: Select all

php bin/phpbbcli.php db:migrate --safe-mode

So maybe this will help someone else in the future...

[Madalin10]

I think part of the problem could be the nginx config.. I copied the settings over from my working forum (changed the path) but now I get this.


Capture.PNG


So I don't know if I'm actually making it better or worse at this point

Likely I will get moaned at for posting server related stuff so I assume that is the problem but no idea what.

EDIT:
Now I think about it this seems a familiar problem when I updated my other board a few years back and I had to create the tables manually.. Now to find the notes I made when I updated the board last time ...

Related to the image above in case anyone else have the same problem: you just have to put "/install" in the url so then you should have the page with the update button. Example: myforum.com/install

[exxos]

Related to the image above in case anyone else have the same problem: you just have to put "/install" in the url so then you should have the page with the update button. Example: myforum.com/install

That is true..

BUT.. The problem I had is when you did that and then clicked on the INSTALL tab (or clicking anything for that matter) . It would come up 404 for me because of a nginx config error. The URL was automatically populated and I had no control over it.

More specifically...

Code: Select all

try_files $uri $uri/ /forum/app.php$is_args$args;

[rxu]

nginx config can be the culprit viewtopic.php?p=16026259#p16026259, although not being nginx expert I can't tell what specific rule causes that.