[Resolved] Extensions Tab in panel gives me a white screen

Get help with installation and running phpBB 3.3.x here. Please do not post bug reports, feature requests, or extension related questions here.
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

[Resolved] Extensions Tab in panel gives me a white screen

Post by krill »

Phpbb 3.3.3

Extensions Tab in panel gives me a white screen.

I'm not sure if this has anything to do with it but my last action 3 days ago was install 'poster ip in view topic' extension.
It is working fine but this morning I completely uninstalled it & purged all - just in case. This did not remedy the situation.
Last Errors @ host panel:
Can’t read “/var/cpanel/cpanel.config” ((unknown error)) at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 311.
Cpanel::Config::CpConfGuard::load_cpconf_file(Cpanel::Config::CpConfGuard=HASH(0x3363260)) called at /usr/local/cpanel/Cpanel/Config/CpConfGuard.pm line 90 Cpanel::Config::CpConfGuard::new("Cpanel::Config::CpConfGuard", "no_validate", 1) called at /usr/local/cpanel/Whostmgr/TweakSettings/Configure/Main.pm line 67
The remaining extensions have been active for over a year & the forum is working fine.
Last edited by krill on Sat Aug 20, 2022 5:10 pm, edited 1 time in total.
User avatar
david63
Registered User
Posts: 20646
Joined: Thu Dec 19, 2002 8:08 am

Re: Extensions Tab in panel gives me a white screen

Post by david63 »

A white screen is quite often indicative of a suppressed PHP error. Check you server error logs for possible causes.
David
Remember: You only know what you know and - you don't know what you don't know!

I now no longer support any of my extensions but they will start to become available here
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

david63 wrote: Mon Aug 01, 2022 1:53 pm A white screen is quite often indicative of a suppressed PHP error. Check you server error logs for possible causes.
Those were the recent server errors I posted above.

I have a full backup from 3 weeks ago. Just don't want to lose any recent activity.
User avatar
Crizzo
Translations & International Support Teams Manager
Translations & International Support Teams Manager
Posts: 1753
Joined: Thu Apr 23, 2009 1:20 pm
Location: Stuttgart, Germany
Name: Christian

Re: Extensions Tab in panel gives me a white screen

Post by Crizzo »

This is Cpanel stuff, but not php error log. We need something Else.
My extensions for phpBB: CDB
German phpBB Support at www.phpbb.de
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

php error log:

Code: Select all

[01-Aug-2022 12:31:13 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:31:20 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:31:37 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:31:54 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:33:13 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:33:58 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:34:36 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:34:49 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:45:06 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:45:26 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:46:18 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:46:54 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:47:28 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:49:39 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:53:25 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:56:51 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:57:57 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:58:17 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 12:59:30 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 13:01:10 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 13:30:31 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 13:34:19 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
[01-Aug-2022 13:57:18 UTC] PHP Fatal error:  Uncaught phpbb\exception\version_check_exception: VERSIONCHECK_FAIL in /home/audiofor/public_html/phpbb/version_helper.php:406
Stack trace:
#0 /home/audiofor/public_html/phpbb/version_helper.php(354): phpbb\version_helper->get_versions(false, false)
#1 /home/audiofor/public_html/phpbb/version_helper.php(273): phpbb\version_helper->get_versions_matching_stability(false, false)
#2 /home/audiofor/public_html/phpbb/extension/manager.php(556): phpbb\version_helper->get_ext_update_on_branch(false, false)
#3 /home/audiofor/public_html/ext/david63/sitelogo/core/functions.php(71): phpbb\extension\manager->version_check(Object(phpbb\extension\metadata_manager))
#4 /home/audiofor/public_html/ext/david63/sitelogo/controller/admin_controller.php(149): david63\sitelogo\core\functions->version_check()
#5 /home/audiofor/public_html/ext/david63/sitelogo/acp/sitelogo_module.php(26): david63\sitelogo\controller\admin_controller->display_options()
#6 /home/audiofor/public_html/includes/functions_module.php(676): david63\sitelogo in /home/audiofor/public_html/phpbb/version_helper.php on line 406
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

I opened a ticket with the server host - just received this message from them:
We have checked the error log and it seems the PHP version check failed on the PHP file version_helper.php. Kindly contact your developer and make the sufficient changes to the PHP file. Do let us know further issues or concerns.
I understand what this means but don't know what to do to fix it nor why this has happened.
User avatar
Crizzo
Translations & International Support Teams Manager
Translations & International Support Teams Manager
Posts: 1753
Joined: Thu Apr 23, 2009 1:20 pm
Location: Stuttgart, Germany
Name: Christian

Re: Extensions Tab in panel gives me a white screen

Post by Crizzo »

Try to deactive this extension "david63/sitelogo".

Does it work?
My extensions for phpBB: CDB
German phpBB Support at www.phpbb.de
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

yes, all extensions are visible now.

Site logo & site background are gone since they are managed by the 'site logo extension'.


add: purged all - re-activated the site-logo extension & returns to same issue.
The app works fine but still giving me a white screen when trying to view the extensions tab.
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

Still having same issue.
At this point, I don't know if I'm posting this in right forum section since it seems to be a 2 folded problem.

since the 'sitelogo extension seems to be the issue' (after working fine for 2 years)
I have attempted remove the ext & proceed to add the original logo & background without it.
so this is why I'm not posting this issue in the extensions area since I would like to abandon it completely.

I cannot access any extensions since that tab gives me an error.

I have tried everything with my limited knowledge & still have had a crippled site since august 3rd.

Also restored 2 backups from when it was working fine & that doesn't correct anything.
You do not have the required permissions to view the files attached to this post.
User avatar
Mick
Support Team Member
Support Team Member
Posts: 26861
Joined: Fri Aug 29, 2008 9:49 am

Re: Extensions Tab in panel gives me a white screen

Post by Mick »

You should speak to the author. Wether or not you use the extension in the future I think he would like to know you have an issue.
  • "The more connected we get the more alone we become” - Kyle Broflovski© 🇬🇧
User avatar
warmweer
Jr. Extension Validator
Posts: 11849
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium

Re: Extensions Tab in panel gives me a white screen

Post by warmweer »

Which version of david63's sitelogo are you using.
I (and others) tried 2.1.0-RC7 and found it fully functional.
Spelling is freeware, which means you can use it for free.
On the other hand, it is not open source, which means you cannot change it or publish it in a modified form.


Time flies like an arrow, but fruit flies like a banana.
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

warmweer wrote: Tue Aug 16, 2022 8:32 pm Which version of david63's sitelogo are you using.
I (and others) tried 2.1.0-RC7 and found it fully functional.
That is the version I have been using for a long time with no issues.
until 2 weeks ago - no changes had been made to any part of the forum nor other extensions.
Mick wrote: Tue Aug 16, 2022 8:20 pm You should speak to the author. Wether or not you use the extension in the future I think he would like to know you have an issue.
yes I will.
User avatar
warmweer
Jr. Extension Validator
Posts: 11849
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium

Re: Extensions Tab in panel gives me a white screen

Post by warmweer »

Your printscreen shows composer.json cannot be found.
Have you tried re-uploading it ? (in fact reuploading the complete extension).
Spelling is freeware, which means you can use it for free.
On the other hand, it is not open source, which means you cannot change it or publish it in a modified form.


Time flies like an arrow, but fruit flies like a banana.
User avatar
krill
Registered User
Posts: 118
Joined: Fri Apr 30, 2021 8:11 pm

Re: Extensions Tab in panel gives me a white screen

Post by krill »

warmweer wrote: Tue Aug 16, 2022 9:55 pm Your printscreen shows composer.json cannot be found.
Have you tried re-uploading it ? (in fact reuploading the complete extension).
Yes, I have deleted it & reuploaded & all was the same. Even tho now is uninstalled the ext section in panel still looks for it.

I'm on version 3.3.3
User avatar
warmweer
Jr. Extension Validator
Posts: 11849
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Bel ... gium

Re: Extensions Tab in panel gives me a white screen

Post by warmweer »

krill wrote: Tue Aug 16, 2022 10:10 pm Yes, I have deleted it & reuploaded & all was the same. Even tho now is uninstalled the ext section in panel still looks for it.
That means it wasn't removed the correct way.
Restore the extension completely and then post exactly what you see. You can then even try disabling all extensions at once
A link to your board would help (if you want to keep it private, send it by PM).
Spelling is freeware, which means you can use it for free.
On the other hand, it is not open source, which means you cannot change it or publish it in a modified form.


Time flies like an arrow, but fruit flies like a banana.

Return to “[3.3.x] Support Forum”