No outgoing emails

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andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

No outgoing emails

Post by andreask »

Support Request Template
What version of phpBB are you using? phpBB 3.3.8
What is your board's URL? https://forum.mens-only.gr/
Who do you host your board with? bluehost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? upgrade 3.3.7 to 3.3.8
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What styles do you currently have installed? Milk2 (paid)
What language(s) is your board currently using? Greek/English
Which database type/version are you using? MariaDB
What is your level of experience? I think I'm familiar enough to PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Can't really remember because this problem occurred prior 3.3.7
Please describe your problem. No e-mail are sent from the board, and no user is able to verify because email with activation key is not sent out. No error messages, no mails in spam etc. The mail simply are not sent.
I've tested the e-mail through webmail and other clients and I am able to send e-mail through them so the e-mail account is fine.
Some times I get the following error, but it does not correlate with my tests etc, it's irrelevant at least to the situation.

Code: Select all

Email error
» EMAIL/PHP/mail()
/posting.php
However test email from E-mail settings are received successfully but the e-mail belongs to the same domain @mens-only.gr.
By sending mail via the mass mail page of phpbb same thing happens. E-mails directed to any other domain are undelivered but if I put a user that has @mens-only.gr domain then I receive the e-mail just fine.

Thank you for your help.
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Paul
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Re: No outgoing emails

Post by Paul »

Are there any errors in the error log of your webserver and mail server?
andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

Couldn't find anything on the webserver logs.
Any idea where can I find the mail logs?
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If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
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Mick
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Re: No outgoing emails

Post by Mick »

Your host should be able to help you if you can't find them.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

There are no errors in the logs.
At least that's what the support of bluehost told me.
Here is what I am working on right now...
Inactive User Manager for phpBB
Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
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GTI
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Name: Laura

Re: No outgoing emails

Post by GTI »

You could set up a fresh test forum on a sub domain to see if the same thing happens? then you would know if it's something within your old install.
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andreask
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Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

That's exactly what I'm trying to do, I've setup a another subdomain, but i set it up like 8 hours ago and it still hasn't propagated! :shock:
So it's not accessible yet!
Here is what I am working on right now...
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Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
andreask
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Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

Update,

Finally I could test with a fresh installation of phpbb on another subdomain test.mens-only.gr.
Facing same issue.
However, On the main domain www.mens-only.gr which is a worpress, the emails are received fine. :cry:

I'm confused.
Here is what I am working on right now...
Inactive User Manager for phpBB
Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
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Mick
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Re: No outgoing emails

Post by Mick »

Please post screenshots of your email settings for the board in your first post.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

Certainly.
e-mail_settings.png
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Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
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janus_zonstraal
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Re: No outgoing emails

Post by janus_zonstraal »

Search or ask your host for the SMTP settings and try it again.
Sorry! My English is bat ;) !!!
andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

On another subdomain (copy of the live board used for testing etc) I use mailtrap.io and it works with it.
Every mail is received in mailtrap.
Here is what I am working on right now...
Inactive User Manager for phpBB
Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

After adding the smtp settings of my host the e-mails are received.
I had some trouble setting it up because bluehost does not specify that I need to include ssl:// to the smtp address and in phpbb it says this...
phpbb wrote: Do not provide a protocol (ssl:// or tls://) unless your mail host tells you to do so.
But that's bluehost's problem not mentioning it.
So what now? :?:
Last edited by andreask on Wed Nov 30, 2022 9:44 am, edited 1 time in total.
Here is what I am working on right now...
Inactive User Manager for phpBB
Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
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janus_zonstraal
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Joined: Sat Aug 30, 2014 1:30 pm

Re: No outgoing emails

Post by janus_zonstraal »

What do you mean whit "What now"?
Sorry! My English is bat ;) !!!
andreask
Registered User
Posts: 752
Joined: Fri Feb 27, 2009 6:13 pm
Name: Andreas

Re: No outgoing emails

Post by andreask »

What I mean is, this a workaround not a fix of the actual problem.
Is there a way to find out what the problem is and how to fix it?
Here is what I am working on right now...
Inactive User Manager for phpBB
Give it a try...
If you would like to buy me a bier ;) for my work I will drink it on a hot summer day and thank you!!!
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