email not sending on Hostgator

[BerryBurchett]

I'm having trouble sending email notifications through my forum. I've tried the following:

the latest phpbb downloaded from website

smtp: yes
mail.berryb.xyz
port: 587 also have tried 465 which is recommended by the host
verify ssl: yes
verify smtp peer: yes
allow self signed ssl: no

if I try port 465 I get this error in logs:

Email error
» EMAIL/SMTP
/adm/index.php

Could not get mail server response codes.
Backtrace

if I try 587
I get this:
Email error
» EMAIL/SMTP
/adm/index.php

Ran into problems sending email at Line 1698. Response: 535 Incorrect authentication data

[Mick]

Have you tried it with SMTP turned off?

[BerryBurchett]

yes

[BerryBurchett]

talk with the host, and apparently there were some files missing from my email setup. so, now I have to wait for the server to catch up. So will post back and update if that fixes the issue or not

Thanks

[SQLnovice]

You have some forum Email Settings wrong.

General settings
Enable board-wide emails: Enabled
Contact email address: [email protected] (the Email address you have on your Web host by default or one you've dedicated to this)
Contact name: Whatever you want to label it, but might be helpful to associate with an existing admin or moderator avatar name.
From email address: [email protected]
Force from email address: Yes
Email signature: optional

SMTP settings
Use SMTP server for email: Yes
SMTP server address: gator1234.hostgator.com
SMTP server port 587 or 465
Authentication method for SMTP: LOGIN
SMTP username: [email protected]
SMTP password: The password associated with this email account that you can actually login to.
Verify SSL cert: Yes
Verify SMTP peer name: Yes
Allow self-signed SSL cert: Yes


Login to your [email protected] Web mail account, enter test1 into the ACP's test message box, then hit the Send a test email button. You should have a test message arrive in your Web mail inbox within a few seconds:

If it doesn't after changing the port from 465 to 587, see Hostgator FAQ: https://www.hostgator.com/help/article/ ... er-address


Hello xyzAdmin,

Congratulations. If you received this email, phpBB is correctly configured
to send emails.

test1

In case you require assistance, please visit the phpBB support forums -
https://www.phpbb.com/community/

[SQLnovice]

You can also use Gmail, and I imagine limitless others, using their SMTP instead. Use the same structure as above, just tailor it to match Gmail's SMTP settings.

[BerryBurchett]

tried the settings listed above with no luck. Also, I setup a free hotmail account and tried using those smtp settings no luck there either.

with the hostgator mail settings i get this

Email error
» EMAIL/SMTP
/adm/index.php

Ran into problems sending email at Line 1698. Response: 535 Incorrect authentication data

with the hotmail mail settings I get this

Email error
» EMAIL/SMTP
/adm/index.php

Could not connect to smtp host : 110 : Connection timed out

Errno 2: stream_socket_client(): unable to connect to smtp.live.com:25 (Connection timed out) at [ROOT]/includes/functions_messenger.php line 1188

[SQLnovice]

This sounds like an encryption/SSL issue with either your site or a disabled SSL site setting in your Hostgator control panel. Or Hostgator has a non-public SMTP server address that isn't the one I plugged here from their FAQ.

If this link doesn't point you in the right direction so you can send mail through your forum's host, like many, if not most of us do, then keep searching this forum using the link below this one.
viewtopic.php?p=14089361#p14089361

https://www.phpbb.com/search/?q=EMAIL%2 ... Findex.php

[BerryBurchett]

I think you all for all your help. It looks like they may have found an issue. The higher admins are looking into it. I will update here for someone else that may be having issues.