ACP tab 'customize' won't load

drobble · Post by **drobble** » Mon Mar 06, 2023 4:41 pm

Hello,
I just did a fresh install, added just one user to the board.
Now when I'm going to the ACP and select 'Customize' (just for curiosity), It's showing a blank page. Not message, no error.

What did I wrong or is that an known error in this version?

TIA

phpBB v 3.3.10 on Linux Mint 20.3.

warmweer · Post by **warmweer** » Mon Mar 06, 2023 5:53 pm

Try clearing board cache (delete /installer and /production from /cache), browser cache and cookies and then retry.

drobble · Post by **drobble** » Tue Mar 07, 2023 12:08 am

Just to make sure I understand correctly..
As you wrote... folder '/installer' and folder '/production' are sub-folder of '/cache'?

If that's what you meant, well, I don't have those two folders in '/cache'

warmweer · Post by **warmweer** » Tue Mar 07, 2023 4:14 pm

drobble wrote: ↑Tue Mar 07, 2023 12:08 am As you wrote... folder '/installer' and folder '/production' are sub-folder of '/cache'?

YES

drobble wrote: ↑Tue Mar 07, 2023 12:08 am If that's what you meant, well, I don't have those two folders in '/cache'

That's strange, what are the permissions of the /cache?

Lumpy Burgertushie · Post by **Lumpy Burgertushie** » Tue Mar 07, 2023 4:29 pm

also, be sure you are checking the main cache folder in the board root. not a cache folder that is part of your server and not any other cache folder that may be inside one of the phpBB folders.

robert

Scanialady · Post by **Scanialady** » Wed Mar 08, 2023 1:40 pm

drobble wrote: ↑Mon Mar 06, 2023 4:41 pm Hello,
I just did a fresh install, added just one user to the board.
Now when I'm going to the ACP and select 'Customize' (just for curiosity), It's showing a blank page. Not message, no error.

Customize only appears when one (or more) extensions have been installed.
As long as no extension has been activated, this tab is not displayed.

Post by **Brf** » Wed Mar 08, 2023 1:53 pm

Scanialady wrote: ↑Wed Mar 08, 2023 1:40 pm Customize only appears when one (or more) extensions have been installed.
As long as no extension has been activated, this tab is not displayed.

You are thinking of the Extensions tab. The Customise tab always shows.

drobble · Post by **drobble** » Wed Mar 08, 2023 5:31 pm

Lumpy Burgertushie wrote: ↑Tue Mar 07, 2023 4:29 pm also, be sure you are checking the main cache folder in the board root. not a cache folder that is part of your server and not any other cache folder that may be inside one of the phpBB folders.

robert

I checked the 'cache' folder in phpBB-root.

drobble · Post by **drobble** » Wed Mar 08, 2023 5:32 pm

Scanialady wrote: ↑Wed Mar 08, 2023 1:40 pm
drobble wrote: ↑Mon Mar 06, 2023 4:41 pm Hello,
I just did a fresh install, added just one user to the board.
Now when I'm going to the ACP and select 'Customize' (just for curiosity), It's showing a blank page. Not message, no error.

Customize only appears when one (or more) extensions have been installed.
As long as no extension has been activated, this tab is not displayed.

The tab exists and it's 'loading' a blank page.

warmweer · Post by **warmweer** » Wed Mar 08, 2023 5:50 pm

Scanialady wrote: ↑Wed Mar 08, 2023 1:40 pm As long as no extension has been activated, this tab is not displayed.

You probably meant enabled instead of activated and you probably meant the tab Extensions, which is only presented when an extension having extensions settings is enabled.

It's would actually be illogical for the Customise tab to be shown only if an extension is enabled, as an extension can only be enabled (the normal way) from within the Customise tab.

Lumpy Burgertushie · Post by **Lumpy Burgertushie** » Thu Mar 09, 2023 12:49 am

and also, the styles and language sections are in the customize tab

Scanialady · Post by **Scanialady** » Sun Mar 12, 2023 8:35 am

You are right, sorry for the wrong wording.

drobble · Post by **drobble** » Mon Mar 13, 2023 4:37 pm

Hi all,
All the posting following my March 8 entry unfortunately not addressing my bottom problem;
The ACP tab 'customize' is visible but the underlying page is empty.

I would like to fix that but don't know how.
Any posted resolution would be much appreciated.

TIA

Post by **Mick** » Mon Mar 13, 2023 4:44 pm

You could try uploading a fresh set of ACP files I suppose.

warmweer · Post by **warmweer** » Mon Mar 13, 2023 6:43 pm

Mick wrote: ↑Mon Mar 13, 2023 4:44 pm You could try uploading a fresh set of ACP files I suppose.

Before doing that, compare the fileset your board is using with a freshly downloaded phpBB fileset (the version you are using).
Which files/directories are missing could provide a clue to what happened.