[Split] [Split] Remember Me - settings that allow you to stay logged in?

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armchair2
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Joined: Tue Jul 05, 2022 3:17 pm

[Split] [Split] Remember Me - settings that allow you to stay logged in?

Post by armchair2 »

Hello

Our board was upgraded to 3.3.11 on 8th November 2023. Since then one of the users has reported that the 'remember me' login option no longer works for them.
Coincidentally they bought a new router which uses IPv6 addresses. At first I thought perhaps phpBB couldn't handle these, but I've checked and its been handling IPv6 addresses without problems for many years.
None of our other users that use this format have reported this problem, but none have logged in since the upgrade. I'm trying to find someone else to test it out, but could there be a bug in 3.3.11 ?
Last edited by Mick on Thu Jan 11, 2024 5:39 pm, edited 2 times in total.
Reason: Solved.
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Mick
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Joined: Fri Aug 29, 2008 9:49 am

Re: [Split] [Split] Remember Me - settings that allow you to stay logged in?

Post by Mick »

If there were a bug there would be many more topics on the subject but there aren’t. Under most circumstances such things are caused by cookie problems if it’s global, see Knowledge Base - Fixing incorrect cookie settings if it’s individuals it’s very often down to the browser itself which can be proved by clearing browser caches and trying a different browser. If none of the above helps you please fill out the Support Request Template and post it back here to enable us to assist you better.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
Bermudez
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Posts: 171
Joined: Mon Aug 15, 2011 11:56 pm
Location: Spain
Name: Juan Antonio

Re: [Split] [Split] Remember Me - settings that allow you to stay logged in?

Post by Bermudez »

Hello.
The same thing was happening to me lately in my forum, but after updating the Google Chrome browser to the latest version yesterday, the problem was solved.
So the culprit was the browser.
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Mick
Support Team Member
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Posts: 26667
Joined: Fri Aug 29, 2008 9:49 am

Re: [Split] [Split] Remember Me - settings that allow you to stay logged in?

Post by Mick »

As predicted :D
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel

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