I can't access the admin panel. No new users can subscribe. Workaround in pinned post does not give me access. I am pasting the support template below, and also I finally was able to get some error logs from the web host so I'll post those at the bottom. Any assistance appreciated.
I already have a new install on a different server and I just want to be able to migrate the database from the existing installation (that has been frought with problems) to the new one. Tried using PHPMyAdmin to migrate the database and failed so I want a back up from the current (broken) phpBB to try and import into the new installation.
Support Request Template
What version of phpBB are you using? phpBB 3.3.7
What is your board's URL? http://forum.wheatstone.com
Who do you host your board with? liquid web
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Please select your answer
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What extensions do you have installed? ACP Add User
What styles do you currently have installed? defaults
What language(s) is your board currently using? English
Which database type/version are you using? I Don't Know
What is your level of experience? Comfortable with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I tried and failed to update to current version a couple of months back. Got everything working again and decided to wait on trying again
Please describe your problem. No new users can be added. Admin not accessible (white screen). Workaround in pinned post does not give me access to the admin panel.
Generated by SRT Generator
ERROR LOGS (from web host):
> Direct login to
https://forum.wheatstone.com/adm/ shows a 401 error.
> PHPBB forum shows access to this after login via
https://forum.wheatstone.com/.
>
> Upon reviewing logs, I could find some code-related issues as given below:
> [04-Apr-2024 15:06:37 UTC] PHP Fatal error: Uncaught Error: mysqli_result object is already closed in /home/forumwheat/public_html/phpbb/db/driver/mysqli.php:264
> Stack trace:
> #0 /home/forumwheat/public_html/phpbb/db/driver/mysqli.php(264): mysqli_fetch_assoc(Object(mysqli_result))
> #1 /home/forumwheat/public_html/phpbb/db/driver/factory.php(305): phpbb\db\driver\mysqli->sql_fetchrow(Object(mysqli_result))
> #2 /home/forumwheat/public_html/includes/functions_admin.php(2924): phpbb\db\driver\factory->sql_fetchrow(Object(mysqli_result))
> #3 /home/forumwheat/public_html/includes/acp/acp_main.php(555): get_database_size()
> #4 /home/forumwheat/public_html/includes/functions_module.php(676): acp_main->main('main', 'main')
> #5 /home/forumwheat/public_html/adm/index.php(81): p_master->load_active()
> #6 {main}
> thrown in /home/forumwheat/public_html/phpbb/db/driver/mysqli.php on line 264
> [root@host /home/forumwheat/public_html]#