Create backup using Putty or Core FTP or phpBB ACP

[invenio]

Good.

Next set of questions:

1) In the ACP, are you able to get to: "go to the "maintenance" tab, then "Backup" under the "Database" group on the left hand selection column."?

2) When you put in your "ftp server, username, password, and port" into Core FTP quickconnect fields, does it connect?

[Lumpy Burgertushie]

not to muddy the waters here, but I believe you said you created a username/password in you hosting cpanel and are using that to log in with ftp.
If that is so then that is why you can not see any of the files etc. you need to use your main login that you use to access cpanel.
or, you can check the settings for that user you created and make sure you are giving it access to the root of your hosting account. usually something like public_html.

bottom line , if you can't figure this out, you need to contact your hosting support. they can tell you exactly how to get ftp set up etc.


luck,
robert

[YouveGotMail]

Good.

Next set of questions:

1) In the ACP, are you able to get to: "go to the "maintenance" tab, then "Backup" under the "Database" group on the left hand selection column."?

2) When you put in your "ftp server, username, password, and port" into Core FTP quickconnect fields, does it connect?

1) In the ACP, are you able to get to: Yes, I can

"go to the "maintenance" tab, Yes, I can


then "Backup" under the "Database" group on the left hand selection column."?
Please see attachment, if Database is supposed to be on the Left it is not there.

[YouveGotMail]

not to muddy the waters here, but I believe you said you created a username/password in you hosting cpanel and are using that to log in with ftp.
If that is so then that is why you can not see any of the files etc. you need to use your main login that you use to access cpanel.
or, you can check the settings for that user you created and make sure you are giving it access to the root of your hosting account. usually something like public_html.

bottom line , if you can't figure this out, you need to contact your hosting support. they can tell you exactly how to get ftp set up etc.


luck,
robert

Hey Robert
Thanks but no dice, it will not let me FTP but my cPanel username and password does.

I tried the hosting support but that was a flop. I will do another chat and see if I get a better support person.

[invenio]

It should look like this:

[YouveGotMail]

I agree so I must not have the correct Admin rights to have that access.

[YouveGotMail]

I am chatting with the website vendor and this is his response.
It will not be there.
To get access to database please access bluehost account> cpanel> go to My sql.

[invenio]

If no SSH access, and no access to the database backup via the ACP, your last chance is direct access to PhpMyAdmin via your hosting control panel. Although to make this much easier in the future, I would try to get privileges to the ACP.

At this point I would not spend more time on getting FTP to work because if you can't get a copy of the database, you are not going to be able to do a backup.

[YouveGotMail]

I see SSH keys, does that mean anything to you? I know you said to forget about Putty
** You can download the private/public keys here and import into PuTTY (or other SSH clients) if you prefer using something else for SSH connections. Or, if you have been using PuTTY, you can import the public/private keys by clicking on Import Key. You can also download your key in PuTTY’s ppk format under View/Download.


Is Bluehost not the best host? Why are they saying Database Backup will not be in the ACP?


I can get to cP File Manager and see Folders and Files but I cannot find the Folders or the config file you list in your article 1146.

[invenio]

I see SSH keys, does that mean anything to you?

SSH would have it's own server, username, and login. Are you on a shard hosting plan? If so, then you will not have SSH access.

Is Bluehost not the best host? Why are they saying Database Backup will not be in the ACP?

As for "best" hosting service. That's like saying which is the best airline. Bluehost is one of the larger ones...

I can get to cP File Manager and see Folders and Files but I cannot find the Folders or the config file you list in your article 1146.

Then where are your phpBB files stored?

[YouveGotMail]

I see SSH keys, does that mean anything to you?

SSH would have it's own server, username, and login. Are you on a shard hosting plan? If so, then you will not have SSH access.
I don't know and not sure how to check.

Is Bluehost not the best host? Why are they saying Database Backup will not be in the ACP?

As for "best" hosting service. That's like saying which is the best airline. Bluehost is one of the larger ones...
Right now, I feel they lost my luggage and don't know which seat is mine.

I can get to cP File Manager and see Folders and Files but I cannot find the Folders or the config file you list in your article 1146.

Then where are your phpBB files stored?
I am asking them.

[YouveGotMail]

This is accessed from the cPanel Databases.

[invenio]

Ok, so follow the instructions in the KB article about how to export the database.

You mention above that you are not sure what kind of hosting plan you have. You can ask your host. If it's less than $30 per month, almost surely it's shared hosting.

[Mick]

Does your founder know what you’re doing? If he does he should be the one answering your questions as he has all the credentials to do whatever you’re trying to do. Maybe he doesn’t want you messing around with FTP and the like?

I not sure about the link you posted because that is Article 1146

We don’t normally refer to knowledge base articles by their article number we use the link provided.

[invenio]

Does your founder know what you’re doing? If he does he should be the one answering your questions as he has all the credentials to do whatever you’re trying to do. Maybe he doesn’t want you messing around with FTP and the like?

I presumed he had the owner's hosting credentials. I've never seen sub-accounts to access the control panel of shared hosting plans,... or at least my host does not have the option. OP's hosting is done via Bluehost, but I'm not familiar with their hosting plans.