Cannot register new users

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Dt2000
Registered User
Posts: 13
Joined: Mon Jun 03, 2019 4:58 pm

Cannot register new users

Post by Dt2000 »

Good afternoon, I am having trouble with my new board registrations.
I have recently installed version 3.3.12 and have set it up accordingly however I am having a difficult time getting the registration to work.

I have attempted to register under different names and emails after clearing the cache and when the "Register" button is clicked it returns to the terms page and does not send an email to Admin to review and allow the registration.

How can this be rectified?

I have search the forum and online to find a resolve to this and have followed most of what I have found although the advise was for previous versions and dated back a few years, but none of those posted corrected the issues.

I need to have this fixed so members of my workplace can utilize the new board.

Thanks in advance.
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Mick
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Joined: Fri Aug 29, 2008 9:49 am

Re: Cannot register new users

Post by Mick »

Do your emails work at all? Have you tested them? What are your email settings, please can you post screencaps of the email settings pages?
  • "The more connected we get the more alone we become” - Kyle Broflovski© 🇬🇧
Dt2000
Registered User
Posts: 13
Joined: Mon Jun 03, 2019 4:58 pm

Re: Cannot register new users

Post by Dt2000 »

I have attached the screen shots of the settings to better get an understanding.

When I use the "contact" button on the footer I do receive an email from that form however when trying to use the same email address for registration it is not working.
You will notice that I have the "Use SMTP server for email:" set to "No" because I have not been able to receive an email using those setting as set up using the hosts email documents.

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Mick
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Re: Cannot register new users

Post by Mick »

The settings for PHP mail() look ok to me but have a look at Knowledge Base - EMAIL - Easy setup (NOT SMTP) which may help. Can you send a test email from the email settings page ok or not? You may find error messages about the problem in ACP> Maintenance> Error log. You can also check your email online at Mail checker.
  • "The more connected we get the more alone we become” - Kyle Broflovski© 🇬🇧
Dt2000
Registered User
Posts: 13
Joined: Mon Jun 03, 2019 4:58 pm

Re: Cannot register new users

Post by Dt2000 »

When I checked the logs it gives the following:

"Email error
» EMAIL/SMTP
/memberlist.php?mode=contactadmin

Could not get mail server response codes.
Backtrace
Connecting to smtp.ionos.com:465"

Any suggestions in how to correct this?
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Mick
Support Team Member
Support Team Member
Posts: 26846
Joined: Fri Aug 29, 2008 9:49 am

Re: Cannot register new users

Post by Mick »

They would be errors generated when you were trying SMTP, if it was your present setup it would look like EMAIL/PHP/mail(). Did you check your email address was good with the online tool?
  • "The more connected we get the more alone we become” - Kyle Broflovski© 🇬🇧

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