ReadMe Before Posting / Frequently Asked Questions

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ReadMe Before Posting / Frequently Asked Questions

Post by Noxwizard »

Welcome to To make sure that you have a positive experience, we ask that you please read the board rules as well as the following guidelines before posting.

I. Updating/Converting #
  • As has been stated in every release announcement, no support will be provided for updating from phpBB3 beta versions to phpBB3 RC1 or higher. You were warned that beta software is meant only for testing and should not be used in a live environment so please do not ask. As support for the betas has been discontinued, we recommend that everyone using a phpBB3 beta removes the installation and installs a fresh copy of 3.0.0 instead.

    If you would like to convert your phpBB 2.0.x installation to phpBB 3.0.0, please use the converter included in the phpBB 3.0.0 package. Detailed instructions for converting can be found here
II. Are You In the Right Place? #
  • Below is a list of the phpBB 3.0.x forums on this site with their respective descriptions. As posting in the wrong forum will result in your topic not being seen by the people who can contribute to it best, please be sure to choose the forum that best fits your issue. If you decide to post in a different forum, please be sure to read the stickies and announcements that are present in that forum before posting.
  • Are you using a phpBB port? #
    Please understand that this forum is strictly for phpBB 3.0.x related support questions. If you are using a phpBB port, we will be unable to help you as such projects have modified the standard code. Please note that using fixes/updates/MODs found on this site on such installations will result in errors.
  • Do you have full access to the files/database? #
    If you are using a limited access host that does not provide you with access to the server where the phpBB files are hosted, then you should seek assistance directly from them. Such hosts use a modified version of phpBB that we will be unable to assist with.
  • Did you install phpBB yourself? #
    Boards installed using a wizard like Fantastico will receive limited support as such utilities often make changes to the standard phpBB files. If you start off with different core files, then the problems you encounter may not be related to phpBB. If someone else installed the board for you, be sure that you are fully familiar with the setup and what was altered. We cannot help if we do not know what was changed.
  • Where do I go for MOD support? #
    If the MOD was downloaded from this site, there will be a topic dedicated to it in the [3.0.x] MODs in Development Forum or the Customisation Database. Please ask all questions relating to the MOD in this topic. MODs downloaded from other sites are not supported here. Many MOD authors setup their own sites and provide MOD support there. If all else fails, you can email the MOD author directly with your question.
  • What if I need help installing/configuring PHP, MySQL, Apache, etc.? #
    There are many other boards that deal specifically with server configurations. Simple do a Google search for "MySQL help forum" to find 100s of boards that will be more than happy to assist you.
  • Who do I contact to report abuse occurring on a site using phpBB? #
    Please see this topic:
  • How do I report a bug? #
    Bugs in phpBB should be reported here.
    Bug reports about this website should be submitted here.
  • How do I report a security related issue? #
    Vulnerabilities should be submitted here.
  • My board has been hacked, what do I do? #
    Please do the following before making any modifications to your board (this includes changing passwords, editing files, running the admin toolkit, etc.):
    1) Save a copy of the files (simply create a local copy of the files on the server).
    2) Save a copy of the database.
    3) Save the server access logs for the time of the hack (they may be available in the 'logs' directory on the server, in your host's control panel or only by request directly from your host).
    4) File a report in the incident tracker. Attach the items from steps 1-3 when you file the report or upload them to a secure location for the incident investigation team to download. Please do not start a new topic on the board, the proper place for incidents reports is the tracker.
    III. Searching
    • Help Yourself #
      • Most questions asked in this forum have been answered before. By searching, you will save yourself the time that would otherwise be spent waiting for a response. Before starting a new topic, please make sure that you have done a search as well as looked through the following sections of the site:
      Common Issues
    IV. Seeking Assistance
    • Support Forum
      • Please remember that those who help you, do so on a voluntary basis. Note the following when asking a question:
        • Just like in real life, you are much more likely to receive assistance if you are courteous and respectful. Users who demand help or attack others are often ignored by the community. Users who make a habit of being disrespectful will be warned under rule 1b. #
        • Please do not use generic topic titles like "I need help" or "Getting an error". Remember, a descriptive title will attract much more attention than a generic one. #
        • As per rule 1h, please do not post your message in ALL CAPS, bold, large, or bright text or use excessive punctuation. This goes for the title as well. #
        • As per rule 4g, please do not bump your topic until at least 6 hours have passed since the last response. Since most of us answer questions in the order they were posted, frequent bumping will only push you further away from help. #
        • When starting a new topic, be sure to fill out the Support Request Template. If you don't know the answer to something, leave it blank. Keep in mind, however, that more details will help us answer your question more accurately. #
    • IRC
      • If you prefer to ask for assistance via IRC, you may do so in the channel #phpbb on Please be sure to read the IRC Rules. Note that certain questions (particularly those having to do with code changes) are difficult to ask/answer in a chat room. As a general rule, more complex questions are best asked in the support forum. #
    • Other
      • Please remember that PMing, IMing or emailing team members for support is against rule 4e. Support is only offered via the board and IRC. #
The Support Team

Note: Please PM me if you have a suggestion or find an error in this notice.

1296852823 Updated links - Noxwizard
1284086764 Updated with Customisation DB links - Noxwizard
1198055410 Updated for 3.0.0 - Marshalrusty
1192772100 Updated for RC7 - Marshalrusty
1188019624 Updated for RC5 - Marshalrusty
1187236792 Added anchors - Marshalrusty
1185668731 Updated for RC4 - Marshalrusty
1183865105 Updated to version 2.0 - Marshalrusty
Previous changes omitted to reduce length
Last edited by Noxwizard on Sat Aug 23, 2014 8:49 pm, edited 34 times in total.
Reason: Updated with Customisation DB links
[Support Template] - [Read Before Posting] - [phpBB Knowledge Base]
Do not contact me for private support, please share the question in our forums.

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