[ABD] phpBB3 Support Ticket System MOD

[Kirk_Fitzgerald]

A brilliant idea for a mod Mahoney, I'm having one problem I wonder if you could help me with.

I'm trying to add an additional field, I'm using this as an advanced form of bug reporting on my skin site.

I'm trying to add an input field for Skin Name, this is to appear directly below phpBB Version.

So, in posting.php I have added:

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		$skinname = utf8_normalize_nfc(request_var('skinname', '', true ));

BELOW:

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		$phpbbversion = utf8_normalize_nfc(request_var('phpbbversion', '', true ));

Then ADDED:

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		$s1 = $user->lang['STS_SKINNAME'];

BELOW:

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		$u1 = $user->lang['STS_PHPBBVERSION'];

Then ADDED:

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		$messagetemp .= "[b]" . $s1 . "[/b] " . $skinname . "\n";

BELOW:

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		$messagetemp .= "[b]" . $u1 . "[/b] " . $phpbbversion . "\n";

Then ADDED:

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	'STS_SKINNAME'	    => ($preview || $submit) ? request_var('skinname', '', true) : 'I am using',

BELOW:

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	'STS_PHPBBVERSION'	=> ($preview || $submit) ? request_var('phpbbversion', '', true) : '3.0.',

Then in prosilver/template/postng_editor.html
ADDED:

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			<dl>
				<dt><label for="skinname">{L_STS_SKINNAME}</label></dt>
				<dd><input type="text" name="skiname" size="45" maxlength="40" value="{STS_SKINNAME}" class="inputbox autowidth" /></dd>
			</dl>

BELOW:

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			<dl>
				<dt><label for="phpbbversion">{L_STS_PHPBBVERSION}</label></dt>
				<dd><input type="text" name="phpbbversion" size="45" maxlength="10" value="{STS_PHPBBVERSION}" class="inputbox autowidth" /></dd>
			</dl>

Then in phpBB3/langauage/en/mods/ticket.php
ADDED:

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	'STS_SKINNAME'				    => 'Name Of Skin Used:',

BELOW:

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	'STS_PHPBBVERSION'				=> 'Your phpBB Version:',

I have the input box with the title of:
Name Of Skin Used:
The input box has the pre-entered:
"I am using"

When I submit a test topic the value of 'Name Of Skin Used' is not being carried over to the topic, what have I missed?
I'm not overly confident with coding so it is likely I have made a fairly stupid mistake, I know something is wrong with this:

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		$s1 = $user->lang['STS_SKINNAME'];

but I don't know what I am supposed to do there, you have used u1 through to u0, I figured it was a variable container, but I don't know how to carry it over to the topic output if you follow me.

I hope you can help, this is a great mod.

[Kirk_Fitzgerald]

Found it.

It was a mis-spelling of the variable in this section:

Then in prosilver/template/postng_editor.html
ADDED:

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             <dl>
                <dt><label for="skinname">{L_STS_SKINNAME}</label></dt>
                <dd><input type="text" name="skiname" size="45" maxlength="40" value="{STS_SKINNAME}" class="inputbox autowidth" /></dd>
             </dl>

It should have been this:
Then in prosilver/template/postng_editor.html
ADDED:

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             <dl>
                <dt><label for="skinname">{L_STS_SKINNAME}</label></dt>
                <dd><input type="text" name="skinname" size="45" maxlength="40" value="{STS_SKINNAME}" class="inputbox autowidth" /></dd>
             </dl>

[EsmerÖzcan]

work this with 3.0.4? (:

[Gremlinn]

Yes. The differences between minor revisions in phpbb should not break most mods. Also, the install file does mention the latest version of phpbb that I have tested it on.

[EsmerÖzcan]

Yes. The differences between minor revisions in phpbb should not break most mods. Also, the install file does mention the latest version of phpbb that I have tested it on.

thank you, I try it though

nice mod

[isthevao]

nice mod.

I changed the questions there, and other little things, but I want to be able to edit the post with that method. I already can use the support ticket on edit, but the old values don't go to the form, do you know how can I fix this?

thank you

[demonicpagan]

Having some problems getting this integrated with my AeroRed theme. I've followed the install.xml up to the difference on the style/<theme>/template/posting_editor.html and style/<theme>/template/posting_layout.html as they aren't in this. They seem to be combined in the posting_body.html file.

I've gone into the ACP selected my forum category and edited it enabling the Support Ticket System (seems to be only available on the category, not the forum select drop-down - a misedit?). When I go to start a new post where I have it enabled, it's still the regular post page.

Where have I gone wrong? I can provide the requested edited files if need be.

Thanks.

[demonicpagan]

Anyone? Help?

[Mahoney]

Hello
1. Clear the cache.
2. Edit a Forum and activate the MOD.

best regards Mahoney

[clight77]

Hi
Nice mod Mahoney
Not sure if this is right plasce to ask :0
In the input box for site url,how do i make it so the URL link is not a live link after it is submitted ?

Thanks

[usenet2you]

hi mahoney,


ive installed this MOD and modified it, here is the problem:

when a user has filled it the forms and then press Preview, the information that they have filled into the fields comes then in posting body.

here are the screens;
[img=http://img412.imageshack.us/img412/5237 ... osx.th.png]

look at that, when ive filled in the fields and press Preview, it comes in the posting body.

thats not normal, at my other forum all is good and when they press preview the information doesnt come in posting body.

here is my posting.php
http://www.speedyshare.com/180155872.html

hope you understand me,

do you know something?

thnx in advance!

EDIT:
Fixed!

[lviigand]

hi.

I installed the mod but thete is no "enable support ticket system" when i create new forum :S mby I installed something wrong? :S im using subsilver2.. i also use another language pack; "estonian".. mby problem is that I copied files under "en" language pack to "estonia" ? anyway.. I hope u understand and can help me.

thanks in advance.

[Mahoney]

Hello
Open: language/xx/acp/forums.php (xx = your language)
Search

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'TYPE_LINK'			=> 'Link',

Add After

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//Support Ticket System MOD Beginn
	'STS_ENABLE'		=> 'Enable the SupportTicket Assistant',
	//Support Ticket System MOD End

best regards Mahoney

[lviigand]

okey, I have another problem to be solved when i edit "ticket.php" and "posting_body" and change the questions how I need them and then fill the fields and press "preview" or "submit" then nothing appears in the post. and when I change ti back to default.. it works :S Or is there another place to edit questions?

any1 knows what the problem is?

ty!

[dragnaar]

whether to add Support Ticket System MOD to Mini Knowledge Base?
Its possible?