[ABD] phpBB3 Support Ticket System MOD

[Mahoney]

Hello
I have no idea what you mean.



best regards Majpney

[DoYouSpeakWak]

Mahoney > just a fast one.

It is posible to make the text users write to be normal and not use the

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[i][/i]

. Some of our members would like to use them inside the topic.

[Mahoney]

Hello
change in posting.php

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$messagetemp .= "[b]" . $ux . "[/b]\n[i]" . $variable . "[/i]"; 

to

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$messagetemp .= "[b]" . $ux . "[/b]\n " . $variable . "\n"; 

$ux and $variable correspond to the changing variables.


I hope you understand what I mean. My English is not very good.



best regards Mahoney

[DoYouSpeakWak]

Thx for that. No problem i understand, had a few years of german..

[lviigand]

okey, I have another problem to be solved when i edit "ticket.php" and "posting_body" and change the questions how I need them and then fill the fields and press "preview" or "submit" then nothing appears in the post. and when I change ti back to default.. it works :S Or is there another place to edit questions?

any1 knows what the problem is?

ty!

[Mahoney]

He3llo
You must still edit the posting.php.

best regards Mahoney

[dragnaar]

whether to add Support Ticket System MOD to Mini Knowledge Base?
Its possible?

HelloI have no idea what you mean.

I want to add the Support Ticket System to the Mini Knowledge Base, as is done at the forum.

[raizen]

In phpbb 3.0.4 doesn't work!

[usenet2you]

Uhmm... It works in phpBB 3.0.4, so maybe you do something wrong.

[raizen]

Uhmm... It works in phpBB 3.0.4, so maybe you do something wrong.

I've italian language and prosilver Special Edition temnplate.

[youngjediknight]

I love this mod – thanks for taking the time to write it.

So as not to load up the template on each post attempt, I’ve included it after the IF SUPPORT STS check in post_editor.

What I would really like to have are multiple templates. How would I assign templates to certain forums?

Basically then my post-editor.html would like something like this:

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<!-- IF SUPPORT_STS1 -->
	<!-- INCLUDE posting_editor_template1.html -->
<!-- ELSEIF SUPPORT_STS2 -->
	<!-- INCLUDE posting_editor_template2.html -->
<!-- ELSEIF SUPPORT_STS3 -->
	<!-- INCLUDE posting_editor_template3.html -->
<!-- ENDIF -->

[RakiuraSkies]

Would someone please be so kind as to post clear, precise instructions for:

• editing the STS system questions -which files do I need to edit, where, how?
• how do I go about adding fields of various types -text, radio-select, drop-down etc.?

Thank you! I've been struggling to decipher this from previous posts, without much success to date. This looks like a tremendous MOD -I can really see its potential -if I can just get it sorted how I need!

Would really appreciate an assist!

[The-Lord]

Would someone please be so kind as to post clear, precise instructions for:

• editing the STS system questions -which files do I need to edit, where, how?
• how do I go about adding fields of various types -text, radio-select, drop-down etc.?

Thank you! I've been struggling to decipher this from previous posts, without much success to date. This looks like a tremendous MOD -I can really see its potential -if I can just get it sorted how I need!

Would really appreciate an assist!

Was thinking the same. Any instructions for this would be nice.

Thanks and Regards.

[The-Lord]

I figured it out. Currently trying to edit it in my forum.

[RakiuraSkies]

I figured out how to edit the questions, (after more than a few false starts) without going to deeply into the code that makes this all work:

The only 2 files you need to edit are: ../root/language/xx/mods/ticket.php (where xx=your language -in my case en) and ../root/posting.php. Most of your changes will be made in ticket.php. Some of the posts here originally led me to believe that there was a 3rd file requiring modification too, but that turned out to be a furphy. Whenever I made a change in either of these files, I cleared the cache by way of ftp'ing the files out of the ../root/cache/.. directory, leaving only the .htaccess and index.htm files there. When that was done, I refreshed the Support Ticket page to check the changes I had made. It took a while, but I got there and now have an adequate STS in-place.

I would still really like to know exactly how I go about:

• Removing those fields I do not require entirely, and
• How to add fields that I do require, particularly a drop-down selection field.

Hopefully someone can provide the answers!