ACP Add User

Adding New User - ACP Add User

Adding New User

by tjroughrider2006 » Thu Nov 30, 2017 5:39 pm

Hi,

I'm trying to add a new user to my forum, I keep getting an error saying I can't use the email -> Yahoo or Hotmail.

The email hasn't been banned or the user name hasn't been banned either.

I have other members that use Hotmail & Yahoo and they were added without this issue.

Some insight would be greatly appreciated.


Thanks.
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Re: Adding New User

by RMcGirr83 » Thu Nov 30, 2017 5:55 pm

That language only occurs if the email address (any variation of what you are trying to input) has been banned.

The extension uses the same validation as if a user was registering. What happens if you try to register a new user using that email address?
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Re: Adding New User

by tjroughrider2006 » Thu Nov 30, 2017 6:00 pm

I don't have any variations of user names that are banned. All I have banned is after the @ sign of email addresses.
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Re: Adding New User

by RMcGirr83 » Thu Nov 30, 2017 6:11 pm

I didn't say "variation of usernames" I said variations of email address.

EG if you have in your ban list *@yahoo.com any email address you attempt to input that ends in yahoo.com will not be allowed.

You didn't answer me concerning what happens if you try and register someone the usual way using that email address.

Show me a screen grab of your email bans from the ACP.
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Re: Adding New User

by tjroughrider2006 » Thu Nov 30, 2017 7:09 pm

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Re: Adding New User

by tjroughrider2006 » Thu Nov 30, 2017 7:11 pm

"You didn't answer me concerning what happens if you try and register someone the usual way using that email address."

When the member tried to register the normal way he also rec'd the same error.
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Re: Adding New User

by RMcGirr83 » Thu Nov 30, 2017 7:45 pm

Then there has to be something blocking that email address that isn't within the ban table. I'm curious though as to why you have so many? Is it to combat spam? If so there are better ways of doing that.
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Re: Adding New User

by tjroughrider2006 » Thu Nov 30, 2017 7:46 pm

Yes, it is to combat spam.

Ever since I have banned the above, I haven't rec'd anymore spam.
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Re: Adding New User

by RMcGirr83 » Thu Nov 30, 2017 8:26 pm

And you, apparently, can't add users that have a yahoo or hotmail account either.
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Re: Adding New User

by tjroughrider2006 » Thu Nov 30, 2017 8:33 pm

No, I can't add Hotmail or Yahoo.
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Re: Adding New User

by RMcGirr83 » Fri Dec 01, 2017 10:55 am

Then it must be something that is blocking those on your server. Do you have cloudflare or something of the sort installed? Did you ask your host if they are blocking anything?

Really nothing I can do about this.
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Re: Adding New User

by tjroughrider2006 » Fri Dec 01, 2017 3:22 pm

I will talk to my host and see what they say.

In the meantime, I had my member create an email with Gmail to get him registered now.

He's registered on the site now with his Gmail account.
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Re: Adding New User

by RMcGirr83 » Thu Dec 07, 2017 6:48 pm

tjroughrider2006 wrote:I will talk to my host and see what they say.

In the meantime, I had my member create an email with Gmail to get him registered now.

He's registered on the site now with his Gmail account.
Did you ever get this figured out
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Re: Adding New User

by tjroughrider2006 » Thu Dec 07, 2017 7:25 pm

No, still haven't figured it out.

Host says they aren't blocking anything.

Not sure what's going on.
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Re: Adding New User

by RMcGirr83 » Thu Dec 07, 2017 8:17 pm

It may be due to the number of email addresses you have banned. You could try to back up the ban table from within phpmyadmin then truncate the table and see if you can register one of those account types. If you can then that's the answer, if you can't then just restore your backup to return your email ban list back to it's previous state.
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