I'm using NFOserver's Lite plan, and twice now they have disabled mChat by editing my .htaccess script to stop it from refreshing due to it causing too high of a load.
About 3 months ago I was told that the script (mChat) was disabled because it was causing performance issues on other servers (shared hosting). I increased the refresh interval from 10 seconds to 30 seconds as requested.
Today, I received this:
When I explained I had already increased the refresh interval to 30 seconds, this was the response:Investigating high load on the machine hosting your website, we again noticed a refreshing chat script of some sort that you are using. This script seems to be very intensive and is both causing the high load and making you reach your allowed number of connections.
We have added a rule to prevent the URL from loading while you resolve this.
Here are my current settings. Is this something I'm able to fix by simply changing a setting? I might need to stop using mChat because of this performance problem.30 seconds is a generalization that should allow for more intensive scripts to run without causing problems. Unfortunately your broken script is still causing problems, even when refreshing every 30 seconds. You'll need to remove the script or fix it. We cannot have this broken script running and causing problems for others on the machine.