PayPal Donation Extension

Paypal extension fails to show in the menu bar - PayPal Donation Extension

Paypal extension fails to show in the menu bar

by Rescue Remedies » Mon May 27, 2019 4:27 pm

https://www.rescueremediesdogrescue.co.uk/

Our forum is correctly up to date with phpbb and prosilver red style inherits from prosilver, we were lucky to find a volunteer here who has done this for us.

I have installed the paypal donation extension on the above forum. I tested on a demo forum and it worked perfect.
However on this forum, I cannot get it to show in the menu.

I hope my screen shots may help source the issue
1 a.PNG
1.PNG
2.PNG
3.PNG
4.PNG
5.PNG
Thank you in advance

Alison and Frances
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Re: Paypal extension fails to show in the menu bar

by Skouat » Mon May 27, 2019 4:45 pm

Hi,

Have you set user/groups permissions ?
ACP>Permissions>Global Permissions
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Re: Paypal extension fails to show in the menu bar

by Rescue Remedies » Mon May 27, 2019 5:07 pm

Yes we did set user/groups permissions ?
ACP>Permissions>Global Permissions
6.PNG
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Re: Paypal extension fails to show in the menu bar

by Skouat » Mon May 27, 2019 6:56 pm

Please switch the style of your account to prosilver (orignal).
does it work?
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Re: Paypal extension fails to show in the menu bar

by Skouat » Mon May 27, 2019 8:00 pm

If you go directly on the donation page we can note that the CSS is not loaded.

Do you have other extensions enabled ?
If yes, please can you disable all of them and enable only PPDE?
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Re: Paypal extension fails to show in the menu bar

by Rescue Remedies » Tue May 28, 2019 9:29 am

bcc.PNG
Extensions.PNG
Please see bcc codes as there is one for paypal, should I remove this?
Please see extension screen shot, the tester site I pm you has the same 2 extensions

I previewed blue prosilver and theres no donations in the menu bar

Thank you
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Re: Paypal extension fails to show in the menu bar

by </Solidjeuh> » Tue May 28, 2019 2:26 pm

Clear the forum cache.
I also noticed this issue. Is happens sometimes when you "Resynchronise statistics", of change some settings.
After clearing the forum cache, the links are visible again.
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Re: Paypal extension fails to show in the menu bar

by Rescue Remedies » Tue May 28, 2019 3:02 pm

Hi, we have purged the cache, also have uninstalled and reinstalled from a fresh download
Ity worked perfect on our tester site so there must be a conflict somewhere on the forum

thank you
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Re: Paypal extension fails to show in the menu bar

by </Solidjeuh> » Tue May 28, 2019 3:14 pm

Where are you using that PayPall BBcode? Yes, maybe there is a conflict with it. Some code that runs 2 times on the same page...
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Re: Paypal extension fails to show in the menu bar

by Rescue Remedies » Wed May 29, 2019 9:37 am

Hi Solidjeuh, i did a screenshot on a previous of where the paypal code was
This has now been removed
I have reset up the paypal extension yet we still cannot see in the menu bar
i have purged the cache and checked other browers

It worked perfect on the demo site using the identical phpbb script and child theme

I am puzzled
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Re: Paypal extension fails to show in the menu bar

by </Solidjeuh> » Wed May 29, 2019 5:00 pm

Sure your group permissions can see those links? Are you by any chance also in the "Newly registered" group? Or a group where the permissions are set to "Never"?
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Re: Paypal extension fails to show in the menu bar

by Rescue Remedies » Wed May 29, 2019 6:01 pm

Hi the permissions are all correct, we have checked
thanks
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Re: Paypal extension fails to show in the menu bar

by Skouat » Thu May 30, 2019 1:34 am

Hi,

I don't know why the CSS loads on the test board but not on the live board.
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Re: Paypal extension fails to show in the menu bar

by Rescue Remedies » Thu May 30, 2019 10:19 am

Hi can you tell me what the name of the file is 'the CSS is on' is it prosilver OR the paypal extension file, so i can check it out
thank you
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Re: Paypal extension fails to show in the menu bar

by Skouat » Thu May 30, 2019 11:17 am

This is the PPDE css file.

You can check that point by using the Devtools (F12) on your browser.

the following screenshot is the sources files from your test board
ppde.png
Please can you install and enable your RescueRemedies style on your test board?
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