PayPal Donation Extension

donation email notification does not arrive - PayPal Donation Extension

donation email notification does not arrive

by gbergna » Sun Jun 16, 2024 11:07 pm

Hello and congratulations for the ext. I have phpbb version 3.3.12 and latest PPDE version 3.0.4.

The extension seems to work fine:
- I tested donating with real money and the donor/donation statistics are correct
- the donor immediately receives email notification from PayPal that he has made the donation
- the donor receives notification ON THE FORUM (bell icon) that the donation has been correctly received by the forum

WHAT DOESN'T WORK:
1) admin does not receive email notification that a donation has been made
2) donor does not receive notification via email that he has correctly made the donation

WHAT I CHECKED
I checked in the user control panel (both admin and donor side) that the options to also receive notification via email were flagged, but no one receives email notifications from the extension

PAYPAL IPN
I set up the IPN link with https://mydomain.it/ipn-listener

TRANSACTION LOG
- ipn status: verified
- payment status: completed

What should I check to ensure that both the admin and the donor also receive notification emails for the donation?

NOTE: I have several exts installed on the forum, all 100% compatible with phpbb 3.3.12

Thanks for any helpful pointers
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gbergna
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Name: Federico Bergna

Re: donation email notification does not arrive

by gbergna » Sun Jun 16, 2024 11:16 pm

UPDATE: I just made a second test transaction and now the donor also receives notification of the donation via email.

As for the admin, I still don't receive a notification email.
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gbergna
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Name: Federico Bergna

Re: donation email notification does not arrive

by Skouat » Wed Jun 19, 2024 5:55 pm

Hi,

Is the phpBB notification works for both users? Not the email, the phpBB embedded notification.
Since PPDE 3.0.4, I made a couple of fixes, but nothing related to the emails notification.

To be confirmed... But, if I'm not mistaken, you don't receive the email notification if you're connected on the forum.
Skouat
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Re: donation email notification does not arrive

by Skouat » Wed Jun 19, 2024 6:23 pm

I just created a new post for known issues.

Please read it (and apply the fixes): https://www.phpbb.com/customise/db/exte ... pic/247531
Skouat
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Location: France

Re: donation email notification does not arrive

by gbergna » Wed Jun 19, 2024 6:43 pm

Good evening, I repeated the test again and I confirm that everything works.

test conditions:
- admin logged out

result:
1) donation email notification reaches both the admin and the donor
2) integrated phpbb notification (bell icon) reaches both admin and donor

regarding your indications below:
Skouat wrote:I just created a new post for known issues.

Please read it (and apply the fixes): https://www.phpbb.com/customise/db/exte ... pic/247531
Should these fixes be applied mandatory or only if the problem occurs? I currently don't have these problems with the cases you mentioned in the link.

Thanks
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gbergna
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Joined: Sat Jul 29, 2017 10:05 pm
Name: Federico Bergna

Re: donation email notification does not arrive

by Skouat » Thu Jun 20, 2024 10:28 pm

gbergna wrote:I confirm that everything works.
Perfect!
gbergna wrote: Should these fixes be applied mandatory or only if the problem occurs? I currently don't have these problems with the cases you mentioned in the link.
It's always a good thing to apply fixes. But if you're not facing them... it's up to you to decide whether or not to apply them.
Skouat
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