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Blank page on "Resynchronise user groups" - Support Toolkit

Blank page on "Resynchronise user groups"

by demonfatal » Sun Mar 09, 2014 12:47 pm

Hello,

To let you know I get a blank page each time I try to use the "Resynchronise user groups" menu.
All other tools is working fine except this one.
I already tried to reinstall, overwrite the "stk" folder, no way...

Please I need your help to solve this issue.


King Regards.
demonfatal
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Re: Blank page on "Resynchronise user groups"

by Oyabun1 » Sun Mar 09, 2014 8:30 pm

What issue are you trying to resolve by using that tool?

Please fill out the Support Request Template and post it back here to enable us to assist you better.
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Oyabun1
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Re: Blank page on "Resynchronise user groups"

by demonfatal » Sun Mar 09, 2014 8:45 pm

Oyabun1 wrote:What issue are you trying to resolve by using that tool?

I was using "Newly registered Users" but since I turned it OFF, I want to move all "Newly registered Users" to "Registered Users" and this tool was useful for that but as I get a blank page, I can not do it...

Maybe you have an idea why I get this error or maybe you know a sql query to do it instead?

Please keep me updated.


Regards.
demonfatal
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Re: Blank page on "Resynchronise user groups"

by Oyabun1 » Mon Mar 10, 2014 9:19 pm

With a standard setup to do that members do not need to be moved, they will already be in the Registered Users group as well. You simply need to remove them from the Newly Registered Users group:
ACP > USERS AND GROUPS tab > Groups > Manage groups > Newly registered users > Members > Mark all > Remove member from group
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Oyabun1
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Re: Blank page on "Resynchronise user groups"

by demonfatal » Mon Mar 10, 2014 9:45 pm

Hello,

Thank your for your reply.

Yes you are right, they are in the both groups.
But when I click on "Mark all" I select only the users of the actual page and I have 168 pages!
So please how to select all members at the same time to remove them from Group?

Please keep me updated.


Regards.
demonfatal
Registered User
Posts: 22
Joined: Sun May 29, 2011 8:45 am
Contact:

Re: Blank page on "Resynchronise user groups"

by Oyabun1 » Mon Mar 10, 2014 10:00 pm

You can alter the number of members listed per page by temporarily raising the Topics per page setting on the Post settings page.

(If you have over a thousand newly registered users many of them are likely to be spammers.)
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3.0.x: Knowledge Base Styles Support MOD Requests
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Oyabun1
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Re: Blank page on "Resynchronise user groups"

by demonfatal » Tue Mar 11, 2014 12:40 pm

Hello,

Thank you very much, solved.

I just hope to never need to use the "Resynchronise user groups" in the STK tool as it is not working...


Best Regards.
demonfatal
Registered User
Posts: 22
Joined: Sun May 29, 2011 8:45 am
Contact: