Asking for support

The very first thing you should do if you have a query about a MOD you have downloaded is to check the installation file for the authors notes. It is possible that the MOD author has expected some common questions and has included the answer as well as other important information with the authors notes.

If the authors notes do not provide any solutions, find the topic on phpBB.com relating to the MOD you downloaded. For all MODs that have been released in the MOD Database, these corresponding topics will be located in the [3.0.x] MOD Database Releases or [2.0.x] MOD Database Releases forums. For MODs that are in development, common problems may be outlined in the first post or on the MOD authors website, so it is advisable to check these resources before posting a question in the MOD topic. Bear in mind that many MODs in development are incomplete, and the problem may be a bug that the author is aware of. Topics for MODs in development can be found in the [3.0.x] MODs in Development or [2.0.x] MODs in Development (read only) forums. New topics should not be made for support requests, all messages should be posted in existing MOD topics.

Using the "Search this topic..." function, located at the top of each page of a topic, you can search the topic for specific information. For example, if you typed "SQL error" (without quotations) into the topic search box, then where applicable, posts relevant to SQL errors would be displayed. If you have no success using the topic search function, you could also use Google. To limit results to http://www.phpbb.com, enter site:phpbb.com into the query. Also include the name of the MOD and the specific type of question you have. A full query may look like this: site:phpbb.com birthday mod sql error

Including phrases in quote marks (such as "phrase goes here") will limit Google search results to pages that contain that precise quote or phrase. This can be particularly useful if you wish to search for a post with information on a specific error message.

Some MOD authors allow users to ask support request on their own websites and forums, you should check the MOD authors website to see if this applies to you. Unless the MOD author specifically states that you are permitted to (usually this would be mentioned in their signature), do not send them a PM. Similarly, please do not send any PM's regarding MOD support to members of the MOD Team.